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About the Role
This role offers an exciting new venture in New York, enabling you to introduce new clients and raise the profile of the showroom. You will gain valuable experience working in a multi-brand, luxury retailer.
Responsibilities
- Manage and make appointments via the diary system, adhering to the appointment-only policy via phone and email.
- Buy, sell, and negotiate watch prices, including part exchanges, to secure the best possible margin.
- Ensure compliance with sales, financial, and security procedures as outlined by HQ.
- Welcome customers and demonstrate excellent customer service skills.
- Manage the customer sales process from beginning to end, including contact, appointment, conversion, and after-sales.
- Understand stock control internal procedures and undertake daily and monthly stock takes.
- Handle live orders post-payment and address after-sales queries from customers.
Requirements
- Experience working with Key Performance Indicators (KPIs).
- Ability to negotiate, ideally with a part exchange involved.
- Ability to absorb technical information and follow instructions precisely.
- Results-driven and motivated.
- Personable with a good, polite manner.
- Highly organized with the ability to prioritize workload.
- Strong communication skills and confidence.
- Ability to adhere to WF & Co policies and procedures, and Health and Safety procedures.
- Experience in one-to-one customer interaction, sales, and negotiation in a retail setting, with telephone sales experience.
Skills
- Sales
- Negotiation
- Customer Service
- Communication
- Organization
- Stock Control
- Telephone Sales
Location
- New York
Work Type
- Full-time
Experience Level
- Retail Sales Experience
- Negotiation Experience
- Telephone Sales Experience
Salary/Compensations
- $20 - $28 per hour
- Salary will be negotiated based on relevant skills and experience.
Benefits
- Generous commission scheme
- Medical programs
- Dental programs
- Vision programs
- Health savings accounts
- Flexible spending accounts
- Employee assistance program
- Life insurance
- Disability benefits
- 401(k) with employer match
- Wellness reimbursement benefit
- Paid time off
- Volunteer time off days
About the Company
- Watchfinder & Co. was founded in 2002 and has grown to become a premier resource for buying and selling premium pre-owned watches.
- Offers thousands of watches from over 50 brands, including Rolex, Omega, and IWC.
- Features boutiques across the UK and a manufacturer-certified service center.
- Established as the top pre-owned watch specialist.
- Richemont offers a generous compensation and benefit package.
- At Richemont, We Craft the Future!