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About the Role
As Director, Revenue Operations, you will be responsible for the strategic and operational backbone of Macmillan Learning's Sales and Customer Success organization. This includes the operating model, reporting and forecasting infrastructure, territory planning, and the technology supporting the revenue team. You will focus on AI and automation to transform revenue operations, moving the team from manual workflows to a more scalable approach. You will report to the VP, Revenue Operations & Customer Support and manage the Associate Director and the Revenue Operations team.
Responsibilities
- Define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance.
- Own the data, tools, and infrastructure behind revenue forecasting, including pipeline visibility, forecast modeling, and reporting.
- Set and own data quality and governance standards across CRM and revenue systems.
- Define and continuously improve the operating model, processes, systems, and workflows that support Sales and Customer Success.
- Lead the analytical and process work behind annual go-to-market planning, including territory design, headcount modeling, and compensation structure input.
- Manage the Associate Director and their team, setting team-wide priorities and standards.
- Own vendor contract terms, pricing, and SLA negotiation.
- Help define and communicate a vision for Revenue Operations' future state.
- Serve as the organization's driving voice on how AI and automation can transform revenue operations.
- Partner with Product and Technology to define business needs for systems and automation.
- Evaluate tools and platforms with a clear lens on ROI and fit, owning strategy and evaluation for core Revenue Operations tools.
Requirements
- 8-10+ years in revenue operations, sales operations, or a related analytical or operational role, preferably in EdTech, publishing, or SaaS.
- A college degree or equivalent professional experience.
- A track record of leading complex cross-functional programs that span Sales, Customer Success, and Technology.
- Demonstrated experience applying AI and automation to modernize revenue operations.
- Expertise in Salesforce.com and data-driven business process improvement, including forecasting, KPI reporting, and territory-planning infrastructure.
- Proven ability to define business outcomes, lead automation efforts, and scale operational programs.
- Excellent leadership, communication, and stakeholder influence skills.
- Comfort leading through ambiguity and driving alignment across multiple priorities.
Skills
- AI and automation
- Salesforce.com
- Data-driven business process improvement
- Forecasting
- KPI reporting
- Territory planning
- Leadership
- Communication
- Stakeholder influence
- Groove
- Sales Elevate
- Groove
- Gong
- Clozd
Location
- Remote first
Work Type
- Remote
- Full-time
Experience Level
- 8-10+ years
Education Level
- College degree or equivalent professional experience
- Master's degree in Business Administration or a related field
Salary/Compensations
- $120,000 to $140,000 annually
Benefits
- Company bonus plan
- Medical insurance (HSA Qualified, EPO, and PPO plan options)
- HSA + Employer Contribution
- Vision insurance
- Dental insurance
- Contributions to 401(k) retirement account (US) / Registered Retirement Savings Plan (Canada)
- Paid time off
- Sick time
- Floating holidays
- Paid holidays
- Employee Assistance Program
- Education Assistance Program
- Commuter Assistance
- 100% employer-paid life and AD&D insurance
- Mental health support through Headspace
About the Company
- Macmillan Learning is a privately-held, family-owned company that inspires what's possible for every learner.
- We envision a world in which every learner succeeds.
- Through our content, tools and services, we aim to make that a reality.
- Macmillan Learning is a division of the Holtzbrinck Publishing Group, a global media company headquartered in Stuttgart, Germany.
Equal Opportunity
- At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning.
- We actively seek candidates who reflect a wide range of identities, experiences, and communities.
- We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law.