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About the Role
Join Zipline’s Flight Operations team as a Visual Observer in Austin, supporting safe, repeatable autonomous aircraft operations. This role ensures public and crew safety by detecting, reporting, and mitigating airborne and ground hazards during launches, flights, and deliveries.
Responsibilities
- Own visual observation for assigned flights from pre-launch through handoff/recovery until the aircraft is secured.
- Maintain continuous, unaided line-of-sight of the aircraft and surrounding airspace.
- Detect and call out non-cooperative air traffic, people, vehicles, wildlife, and surface hazards.
- Initiate escalation and immediate mitigations per crew procedures and stop operations when required.
- Monitor and report hazardous weather, smoke, or environmental conditions affecting launch/recovery.
- Provide concise go/no-go inputs to the RPIC and site lead.
- Conduct and record pre-operational site checks per checklist.
- Verify clear launch/recovery corridors, markings, and safety equipment before each flight.
- Communicate real-time observations and coordinate with RPIC, site lead, and crew during briefings and dynamic events.
- Complete incident reports, flight logs, and post-flight safety documentation accurately and on time.
- Support safety reviews and corrective actions to reduce repeat occurrences.
- Execute routine site setup and teardown tasks, including deployment of visual markers and safety barriers.
- Maintain site readiness for operations.
- Maintain operational readiness for day, night, and weekend shifts.
- Participate in recurrent training, competency checks, and any required regulatory training.
Requirements
- Must be 18+ years old.
- Must pass background and pre-employment drug/alcohol screening and ongoing random testing.
- Availability for assigned day, night, and weekend shifts at the Dallas site.
- Comfortable working outdoors for extended periods in varying weather conditions.
- Able to stand and visually scan for entire shifts.
- Able to perform repetitive, safety-critical tasks.
- Clear, calm radio and face-to-face communication under operational stress.
- English fluency for safety-critical exchanges.
- Ability to enforce safety rules with the public and crew.
- Ability to make decisive hazard calls during operations.
- Reliable local transport to assigned sites during shift windows.
Skills
- Visual observation
- Hazard detection and reporting
- Communication (radio and face-to-face)
- Coordination
- Documentation
- Site setup and teardown
- Operational readiness
- Training participation
Location
- Austin
Work Type
- On-site
- Part-time
- Full-time
- Contract
Experience Level
- Entry Level
Education Level
- FAA Part 107 Remote Pilot Certificate (preferred)
Salary/Compensations
- $23/hour
About the Company
- Zipline is the world’s largest and most experienced drone delivery service.
- Mission: To serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- Designs, builds, and operates the world’s largest autonomous logistics system.
- Operates on four continents, making a delivery every 30 seconds.
- Has completed millions of deliveries, including blood, vaccines, medical supplies, food, and retail products.
- Customers include prominent healthcare systems, governments, retailers, restaurants, and global businesses.
- System strengthens supply chains, reduces congestion, and gives people time back.
- Redefining access to healthcare, consumer products, and food across the globe.
- Seeking practical problem solvers who thrive on real-world challenges and rapid growth.
- Motivated by building systems with direct, meaningful impact and scaling the future of logistics.
- Values individuals who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
Equal Opportunity
- Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or our own sensibilities.
- We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech.
- As set forth in Zipline’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.