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About the Role
Bond seeks a dynamic and organized Workplace Experience & Operations Coordinator to ensure smooth office operations, optimal space utilization, and a safe, engaging environment. The ideal candidate is people-centric with exceptional communication skills and a proactive problem-solving approach.
Responsibilities
- Collaborate with senior management to plan, implement and optimize space utilization strategies.
- Oversee ongoing improvements to office functionality that foster collaboration and enhance the employee and client experience.
- Oversee the management and maintenance of facility operations for the Toronto and Mississauga offices.
- Ensure construction, remodeling and repair work is completed efficiently and within budget.
- Maintain the reception area to ensure it is always client-ready.
- Manage inventory and replenish office supplies, beverages and snacks.
- Oversee security badge issuance and security system maintenance and management.
- Ensure meeting rooms are ready for employees and clients.
- Coordinate catering delivery and clean-up and provide support during client meetings.
- Provide AV support and complete daily rounds of client spaces.
- Support office setup for All Employee Meetings, client meetings and internal events.
- Manage the OfficeRnD booking tool for international offices.
- Coordinate bookings with people across the organization.
- Maintain the Ivanti ticketing system for security access activations.
- Chair the Joint Health & Safety Committee and support ongoing health and safety requirements and compliance.
- Organize and execute safety drills, including annual fire drills.
- Ensure compliance with Ministry of Labour and other regulatory requirements.
- Manage risk assessments, reporting and accident investigations.
- Provide first aid and support safety awareness training.
- Maintain Bond's brand standards across our workplace and client-facing spaces.
- Manage digital signage and ensure information remains current.
- Receive and coordinate mail and deliveries.
- Provide local recommendations and support for employees, clients and guests.
- Manage visitor tracking through our Visitor Management system.
- Serve as the Grand & Toy Administrator.
- Welcome and escort guests to meetings and help ensure a positive visitor experience.
Requirements
- Proven experience in office management, workplace operations, facilities management or a similar role.
- Strong organizational and multitasking skills with excellent attention to detail.
- Exceptional communication and interpersonal skills.
- A can-do attitude with the ability to anticipate needs, take initiative and proactively solve problems.
- Ability to remain calm and adaptable in a busy environment.
- Ability to connect and work effectively with people from diverse backgrounds.
- Professionalism and discretion when working with employees, clients and Executive Leadership.
- Energetic, determined and resilient, with a strong focus on both employee and client experience.
- Downtown Toronto savvy, with strong knowledge of restaurants, accommodations, transportation and local venues.
Skills
- Office Management
- Workplace Operations
- Facilities Management
- Organizational Skills
- Multitasking Skills
- Attention to Detail
- Communication Skills
- Interpersonal Skills
- Problem-Solving
- Adaptability
- Collaboration
- Health and Safety Management
- Risk Assessment
- AV Support
- OfficeRnD
- Ivanti Ticketing System
- Visitor Management System
- Grand & Toy Administration
Location
- Downtown Toronto
- Mississauga
Work Type
- Fully Onsite
- Hybrid Work Model
Education Level
- Certification in health and safety management is an asset.
Salary/Compensations
- $53,000 to $65,000 CAD annually
Benefits
- Flexibility: A hybrid work model and flexible vacation offers agility.
- Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties.
- Health & Wellness support: Competitive healthcare and wellness benefits including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services.
- Future-focused: Retirement planning assistance with company matching.
- Career development: Access to learning programs, mentorship, stretch projects, and internal mobility.
- Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
About the Company
- At Bond, we build growth and loyalty for some of the world’s most recognized brands.
- Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
Equal Opportunity
- Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
- We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.