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About the Role
As a Patient Care Associate, you will be one of the first faces our patients see and an important part of their overall experience at our clinic. You will work alongside an experienced clinical team in a supportive, fast-paced environment where you will have opportunities to learn new skills, grow professionally, and make a meaningful difference in patients' experiences.
Responsibilities
- Welcome patients with a friendly, professional attitude and provide exceptional service in person and over the phone
- Manage front desk operations, including scheduling appointments, patient check-in/check-out, and answering questions
- Enter and update patient information accurately in our EMR system
- Verify patient demographics and insurance information
- Collect co-pays and assist with basic administrative and reporting tasks
- Answer calls from patients and insurance companies with professionalism and excellent customer service
- Help patients navigate their visits and attend to their needs throughout their time at the clinic
- Assist with inventory, supply organization, and keeping the clinic organized
- Help maintain a clean and welcoming environment, including sanitizing treatment tables and assisting with laundry
- Protect patient privacy and follow HIPAA requirements and clinic policies
- Support the clinical team with day-to-day administrative needs
Requirements
- Previous medical office or healthcare experience preferred
- Customer service experience strongly preferred
- Full-time availability preferred
- Experience with EMR systems is a plus
- Strong computer skills and familiarity with Google Workspace or similar systems
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and stay organized in a busy clinical environment
- A professional, positive, and team-oriented attitude
- Strong problem-solving skills
- High school diploma or GED
Skills
- Customer service
- EMR systems
- Computer skills
- Google Workspace
- Communication skills
- Interpersonal skills
- Organizational skills
- Attention to detail
- Multitasking
- Problem-solving
Work Type
- Full-time
Education Level
- High school diploma or GED
Salary/Compensations
- $18–$19/hour
Benefits
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
- Medical and disability insurance options
- Professional development opportunities
- Opportunities for leadership and career growth
About the Company
- Fresh Pond Physical Therapy is looking for a warm, organized, and energetic Patient Care Associate to join our growing team.
- We believe our team members should have the opportunity to learn, grow, and enjoy coming to work.