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About the Role

We are seeking an experienced, analytical and commercially minded Market & Competitive Insights Manager to join our global Research & Market Intelligence team. This role will lead high-impact market and competitive intelligence work that informs the Firm’s client strategy, business planning and growth priorities, providing clear, actionable, data-driven advice to senior stakeholders.

Responsibilities

Research, analyse, and present high-impact client, sector, market and competitive intelligence via briefings, strategic reports, and presentations to identify new business opportunities and drive the Firm's growth.
Liaise with the Firm's leadership and Executive Committee to provide research and analysis to support strategic decision-making, including the production and presentation of timely and concise summary reports with clear insights and recommendations.
Provide proactive market and competitor intelligence to the wider partnership and other parts of the Firm, and monitor the Firm's key clients and industry sectors and related news sources to identify and communicate information about potential opportunities to relevant stakeholders.
Design and execute quantitative and qualitative analysis on broad market and competitive themes down to single-name analysis, across different industries and markets.
Monitor and analyse risks, opportunities and developments in the legal competitive market, providing actionable insights.
Support client-targeting and growth strategies through competitive intelligence, deal analytics and market insights.
Help partners and business services leaders across the Firm build their practice and relationships with clients, guiding them through market opportunities in advance of client presentations as well as contributing to business plans, pitch preparation, competitive analysis, and client profiles.
Deliver strategic intelligence to support lateral hiring decisions, including competitor benchmarking, practice-area mapping, and candidate-market analysis.
Stay at the forefront of developments in business and competitive intelligence methodologies, including the application of AI, data analytics, and automation, to drive innovation and efficiency across the function.
Recommend and promote market, client and competitive intelligence tools to ensure access to the most relevant and up-to-date resources amongst team members and across the wider Firm.
Work closely with the global Business Intelligence team to help develop digital research products combining external and internal data sources as well as AI.
Present findings, market perspectives and recommendations to partners, senior management and other key internal stakeholders.
Build the profile and credibility of the Research & Market Intelligence function by bringing informed commercial perspectives to strategic discussions and growth planning.
Act as a subject matter expert on priority industries, commercial themes and competitor activity.
Deliver training, best-practice guidance and self-service resources for lawyers, Marketing & Business Development colleagues and other teams using market intelligence.
Build strong relationships across Business Intelligence, Practice Solutions, Marketing & Business Development and Strategy to create a coordinated approach to reporting and insight.
Help manage and guide the global Market Intelligence team, ensuring timely and high-quality responses to requests from key internal stakeholders/ functions.
Support management of the outsourced research provider, including priority-setting, briefing, coordination of complex requests and performance tracking against agreed KPIs.
Lead complex research engagements from initial scoping through to final delivery, applying rigorous quality control and sound project management.
Coach and mentor colleagues on research methods, data analysis and the effective use of analytics in commercial intelligence.
Foster an inclusive, collaborative and high-performing team culture grounded in professional excellence and client service.

Requirements

A minimum of 10 years of research and analytical experience, ideally in strategy or management consulting, investment banking, other professional / financial services firms or a corporate environment; previous experience at an international law firm is preferred but not required.
A proven track record in shaping and delivering business and competitive intelligence strategy and research capabilities.
Robust experience in data analytics and client and competitive insight role delivering action-oriented analysis to support strategic goals, drive business decision-making, and growth.
Solid understanding of research techniques and technologies, in-depth data analysis, and market and competitor intelligence.
Deep expertise in business, financial and market data sources, and the ability to evaluate and adopt new platforms as the market evolves.
A strong understanding of the global macroeconomic and geopolitical environment and trends impacting the firm’s key industries, such as private capital, technology, energy, and infrastructure.
Proficiency in telling impactful stories behind the data.
A strong understanding of how AI can be applied to workflows, including robust experience using AI platforms in research and analytics.
Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
A strategic mindset, with strong critical thinking capabilities, the vision and drive to build and enhance a service and the resilience to navigate competing priorities.
Excellent quantitative and qualitative analysis skills, with exemplary attention to detail.
Exceptional communication and presentation skills, with the ability to distil complex data and analysis into compelling narratives for senior audiences.
A track record of delivering timely, accurate, and concise reports with clear recommendations to support decision-making and Firm strategy.
A strong capacity for autonomous working and decisive decision-making, as well as excellent adaptability.
Focus on actionable outputs and deliverables, with an understanding of and ability to use innovative techniques to display information and data.
A credible, trusted adviser with the influencing skills to engage at partner and board level, and a proven ability to build and sustain cross-functional relationships.
Proven hands-on project management skills, with the ability to multitask, change priorities as required, and manage multiple deliverables and small teams within a tight timeframe whilst delivering high-quality work.
Experience working in a global environment and sensitivity to different cultural perspectives.
Strong commercial awareness, with the ability to understand the Firm's business model, revenue drivers, and competitive positioning, and a genuine passion for understanding markets, industries, and the forces shaping the legal sector.
An effective and empathetic manager who can attract, motivate, and develop a globally integrated, collaborative, diverse, and high-performing team.
Strong teamwork and collaboration skills, with the ability to foster a collaborative culture within the team.
Ability to handle confidential and sensitive information with the appropriate discretion.

Skills

Data analytics
Market intelligence
Competitive intelligence
AI
Data visualization
Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Quantitative analysis
Qualitative analysis
Project management
Stakeholder engagement
Communication
Presentation skills
Commercial awareness
Team management

Location

London

Work Type

Hybrid (4 days in office per week)

Experience Level

10+ years of research and analytical experience

Education Level

Bachelor's degree or equivalent required; MBA preferred.

Benefits

Private medical insurance
Pension plan with matched employer contribution up to 7.5%
Yearly wellbeing fund
Income protection
Life insurance
Critical Illness insurance
Private GP services
Travel insurance
Dental coverage
Cycle to work
Holiday purchase (available during annual enrolment)

About the Company

Our Practice Solutions team leads the Firm’s innovation initiatives, supporting our lawyers in client delivery excellence.
The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering.
The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients.
Through fostering a Firmwide culture of innovation, we encourage our lawyers to think creatively about how to deliver the best value to our clients and we ensure that White & Case remains at the forefront of advancements in the legal industry.
We live by our values - to be pioneering, united and human - and we believe that you’ll experience them from your first day.
We will give you the support and development opportunities that will help you achieve your potential.
We believe that consistent high performance merits reward and support.
Our compensation package reflects your calibre as a business development professional, and our benefits are designed to support your changing needs and priorities across different life stages.

Equal Opportunity

White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.