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About the Role
The Supervisor will be responsible for managing store operations, upholding company standards, and ensuring excellent customer service. This role supports the general manager in maximizing financial return and fostering a positive work environment.
Responsibilities
- Ensures the well-being of store and its employees through effective management of safety and risk.
- Effectively and timely communicates with all levels of the organization.
- Works closely with store personnel, general manager, and management teams.
- Effectively prioritizes daily store activities.
- Manages operations of sales floor or sales units.
- Serves as a principal point of contact with Corporate employees and outside vendors.
- Upholds the values of exemplary customer service by modeling behavior and leadership.
- Monitors sales and labor cost issues in real-time to maximize profitability.
- Responds in a timely manner to all escalated customer service issues.
- Maintains high standards of cleanliness, food/product safety, and branding requirements.
- Properly uses MICROS system and its functionality.
- Assists with payroll, scheduling, interviewing, and selection.
- Develops Chocolateers using coaching, mentoring, and empowerment practices.
- Handles basic Chocolateer employee relations functions, including discipline or suspensions.
- Serves as a general resource and role model for Chocolateers.
Requirements
- Ability to lift and carry up to 50 pounds.
- Ability to travel to various locations across the country.
Skills
- Clear, professional, and effective oral and written communication
- Team-building skills of empathy, rapport-building, delegation, and empowerment
- Ability to manage time effectively and be self-directed under minimal supervision
- Ability to conduct evidence-based business forecasting for sales and resource needs
- Familiarity with point of sale systems, such as MICROS
- Knowledge of restaurant or retail management techniques
Location
- Various locations across the country
Work Type
- Full-time
Experience Level
- One or more years of related experience in a fast-paced restaurant or retail environment
- Six or more months as a supervisor preferred
Education Level
- High school diploma or GED preferred
Salary/Compensations
- $22.61 per hour + Tips
Benefits
- Holiday Pay – 1.5x pay for worked holidays
- Free Sundae or shake on every Shift
- Employee Discount – 50% off everything
- Quarterly Bonus opportunity
About the Company
- At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
- Our commitment to Making Life A Bite Better inspires both our products and the way we do business.
- We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success.
- Ghirardelli's employees are the face of our company. They set us apart from other retailers.
- We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.