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About the Role
The Manager, HR (Austin) will support the organization’s vision and goals by providing direct support to our Austin, TX South Base facility. This role provides direct support with labor relations and human resources matters, gathering, collecting, and maintaining documentation and records required for contract and policy development, investigations, and negotiations.
Responsibilities
- Provide day-to-day guidance, hands-on support, and developmental guidance to the Austin HR team
- Handle all labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; refer complex matters to appropriate management staff
- Track all information requests, hearing, and grievance timelines from initiation to completion to ensure adherence to contract requirements
- Serve as the initial contact and liaison for intake and assessment of employee complaints
- Conduct interviews and gather information for employee relations matters such as harassment allegations, work complaints, or other concerns; inform appropriate HR staff when additional investigation is required
- Assist with recordkeeping related to hiring, termination, leave, transfer, and promotion particularly as related to Equal Employment Opportunity (EEO), affirmative action, and diversity initiatives
- Maintain up-to-date knowledge of company policies, employment law, and common HR practices
- Collect information and data to assess cost and policy implications of negotiations and disputes, including management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances
- Conduct surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collect information and report results to Sr. HR Manager or Vice President of HR
- Maintain knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources
- Assist with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations
- Coordinate meetings between Union Officials, Employees, and Leadership
- Organize and maintain all CBA’s, arbitration decisions, and any other related documentation
- Perform other duties as assigned
Requirements
- High School Diploma or GED
- Bachelor’s Degree in Human Resources or related field, or equivalent work experience
- 3+ years’ experience in Human Resources/ Employee Relations or similar role
- 2+ years’ experience in a Union setting required
- Strong knowledge of human resources policies/procedures
- Knowledge of local, state, and federal employment/labor laws
Skills
- Knowledge of and ability to understand and apply federal and state employment laws (e.g., EEO, OSHA, FMLA, FLSA)
- Ability to handle a high level of sensitive and confidential matters tactfully and professionally
- Strong organizational skills and ability to manage multiple projects simultaneously
- Ability to work well under pressure and in stressful situations within a fast-paced environment
- Ability to work independently and collaboratively with others to achieve defined goals, handle inquiries, and resolve issues within a timely and constructive manner
- Consultative and customer service orientation with all levels of employees
- Demonstrated experience and skill in conducting workplace investigations, analyzing information in relation to the relevant employment laws, collective bargaining agreements, trends, policies, and procedures, and use sound judgment to draw valid conclusions and/or recommendations
- Ability to maintain effective working relationships at all levels of employees and both internal and external stakeholders
- Excellent presentation skills
- Effective communication skills
- Coaching effectiveness
- Detail oriented
- SHRM certification, preferred
- Experience working in the Transit industry preferred
Location
- Austin, TX
Work Type
- On-site
Experience Level
- 3+ years experience
- 2+ years experience
Education Level
- High School Diploma or GED
- Bachelor's Degree in Human Resources or related field, or equivalent work experience
Salary/Compensations
- $85,000 - $125,000
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
About the Company
- At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
- We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
- Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
- Together, we thrive, push our limits, and work as team to help you reach your full potential.
Equal Opportunity
- MTM is an equal opportunity employer.
- MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
- If you are in need of accommodations, please contact MTM’s People & Culture.