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About the Role
The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. This role oversees all aspects of operations staff, primarily drivers, maintenance, and dispatch, to ensure effective and efficient daily operations that meet client contractual requirements. The goal is to ensure the safest and highest quality transportation experience for passengers while operating within budget.
Responsibilities
- Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
- Perform monthly Safety meetings
- Training, retraining and updates to policies, procedures and safety guidelines
- Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
- Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
- Perform additional duties as assigned or required
- Monitor performance of direct reports and provide coaching and guidance
Requirements
- High School Diploma or GED
- Bachelor’s Degree (or equivalent combination of education and experience) in a related field
- 4+ years of recent Transit management experience within a large location
- Previous experience working with senior citizens or persons with disabilities
- Experience supervising hourly personnel in a passenger transportation environment
- Experience training in a classroom and behind the wheel setting
- Must possess a valid driver’s license
Skills
- Strong problem-solving skills
- Ability to understand and administer discipline
- Knowledge of basic safety and training procedures
- Map reading
- Two-way radio communication
- Driving experience preferably in a demand responsive service environment
- Data analytics capabilities preferred
- Thorough knowledge of ADA, DOT, FTA regulations preferred
- Ability to maintain high level of confidentiality
- Regular attendance is required
Location
- Austin, Texas
Work Type
- Onsite
- Full-time
Experience Level
- 4+ years of recent Transit management experience
Education Level
- High School Diploma or GED
- Bachelor’s Degree
Salary/Compensations
- $95,000 - $110,000
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
About the Company
- At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
Equal Opportunity
- MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.