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About the Role
Simons is seeking a vibrant, audacious, and fashion-forward Department Manager to play a crucial role in managing employees and driving excellence in all aspects of the visitor's shopping experience. This role is an interim 18-month contract position.
Responsibilities
- Lead and coach associates, empowering them to enhance their service one customer at a time.
- Ensure employees are equipped and motivated to engage in outstanding interactions while servicing customers.
- Lead by example and inspire employees to turn potential obstacles into opportunities.
- Set the bar high and show your team what success looks like in the Toronto market.
- Ensure everyone masters the art of delivering the exceptional Simons service experience.
- Lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
- Play the lead role in curating a vibrant and inviting sales floor that showcases exceptional merchandise.
- Create eye-catching visual displays in collaboration with Area Directors and employees.
- Maintain communication with the buying team to ensure inventory levels are on point.
- Collaborate with Area Directors to assess departmental performance.
- Identify specific employee training needs.
- Proactively address operational challenges.
- Develop strategies to enhance merchandising effectiveness.
- Ensure solutions are oriented toward achieving business needs.
Requirements
- 5-7 years of experience in a fast-paced retail environment.
- Direct experience managing both people and processes in fast-paced, high-traffic settings.
- A bachelor's degree or equivalent is a strength.
- Bilingualism is an asset.
- Deep understanding of current fashion trends, brands, fabrics, and styles.
- Ability to forecast future trends.
- Ability to style customers.
- Ability to make diverse customers feel like part of the Simons family.
- Create a strong sense of vision to inspire teams.
- Collaborating with employees and fellow management members is second nature.
- Adaptability and openness with everyone to boost success.
- Embrace new technology with confidence and adapt to it effortlessly.
- Autonomy in managing digital programs and applying skills with expertise.
- Comfort navigating complex tools and systems seamlessly.
- Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
- Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.
Skills
- Retail Management
- People Management
- Process Management
- Fashion Trend Analysis
- Forecasting
- Styling
- Customer Service
- Team Leadership
- Visual Merchandising
- Inventory Management
- Performance Assessment
- Employee Training and Development
- Operational Problem-Solving
- Merchandising Strategy
- Digital Program Management
- Technology Adaptation
Location
- Toronto
Work Type
- Interim Contract
- Full-time
Experience Level
- 5-7 years of retail management experience
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $54,107.77 - $84,543.40
Benefits
- Opportunities to learn, lead, and advance career.
- Competitive work conditions.
- Comprehensive and scalable range of benefits.
- Flexibility.
- Welcoming, inclusive, and caring work environment.
About the Company
- Simons was founded in 1840 by John Simons in Quebec City.
- Originally a dry goods store, the family company is known today for accessible and inspired fashion.
- Committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele.
- Cares about the environment and the communities in which it does business.
- Recognized as a fashion authority with an original shopping concept.
- Offers exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names.
- Contribute to a historical Canadian brand.
- Helps shape a culture that values teamwork, creativity, and customer service.
- Believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued.
- People are at the heart of all that we do.
- Pays special attention to the well-being of employees and their families.
- Highlights important moments that mark employees' journey, including service anniversaries and significant life milestones.
- Creativity, community, and respect are an integral part of our DNA.
- Offers the opportunity to build a career suited to individuals.
- Proud to recognize teams' contributions.
Equal Opportunity
- We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City.
- We promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.