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About the Role
MTM Transit is building a pipeline of experienced operations leaders for future transit and paratransit operations nationwide. This role plays a key leadership position in managing, developing, and supporting transportation operations staff, implementing strategic initiatives to drive operational performance, and overseeing daily service delivery.
Responsibilities
- Provide leadership and oversight of drivers, dispatchers, and other operations personnel.
- Manage daily transit operations to ensure safe, efficient, and effective service delivery.
- Monitor staffing levels, attendance, scheduling, expenditures, and employee performance.
- Administer coaching, corrective action, performance management, and employee development initiatives.
- Conduct monthly safety meetings and reinforce company safety standards.
- Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
- Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
- Build and maintain strong client relationships through regular communication and collaboration.
- Support clients with operational updates, reporting, process improvements, and system enhancements.
- Analyze operational performance metrics and identify opportunities for improvement.
- Ensure compliance with contractual obligations, company policies, and applicable regulations.
- Participate in startup activities, service expansions, and business growth initiatives as needed.
- Perform other duties as assigned.
Requirements
- Bachelor's degree in a related field or an equivalent combination of education and experience.
- Minimum of five (5) years of transit management experience.
- Experience supervising employees in a transportation or service delivery environment.
- Experience managing operational performance, staffing, and service delivery.
- Experience conducting employee training and development activities.
- Valid driver's license.
- Previous management experience in paratransit, transit, or livery operations.
- Experience working with senior populations and individuals with disabilities.
- Experience supervising hourly employees in a passenger transportation environment.
- Experience delivering classroom and behind-the-wheel training.
- Knowledge of ADA, DOT, and FTA regulations.
- Experience with data analytics, reporting, and operational performance management.
Skills
- Strong leadership and employee development capabilities.
- Excellent problem-solving and decision-making skills.
- Ability to administer coaching, discipline, and performance management effectively.
- Knowledge of safety and training procedures.
- Strong client relationship management skills.
- Ability to interpret operational data and performance metrics.
- Familiarity with dispatch operations, map reading, and transportation systems.
- Knowledge of two-way radio communications and demand-response transportation operations preferred.
- Ability to maintain a high level of confidentiality.
- Strong communication, organization, and time-management skills.
Location
- Nationwide
Work Type
- Full-time
Experience Level
- 5+ years of transit management experience
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- Small Division: $47,920 - $100,680
- Medium Division: $55,920 - $100,680
- Large Division: $65,440 - $117,840
Benefits
- Comprehensive, people-first benefits program designed to support every stage of your wellness journey.
About the Company
- At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
- We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
- Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
- Together, we thrive, push our limits, and work as team to help you reach your full potential.
- Join a growing organization committed to safety, reliability, innovation, and operational excellence.
Equal Opportunity
- MTM is an equal opportunity employer.
- MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
- If you are in need of accommodations, please contact MTM’s People & Culture.