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About the Role
The Operations Director, UK will be responsible for implementing Operations production best practices within the UK offices, creating and documenting processes, and ensuring their successful application across all UK Studios. The main objective is to ensure end-to-end production delivery excellence, data strategy and tool implementation, media and audience partners integration, creative automation delivery, tracking, reporting & optimisation tool implementation, and Adobe stack usage and enhancement, aligning UK offices with the Audience-First ops model.
Responsibilities
- Create, document and apply processes aligned with the Audience-Driven model for Prose on Pixels deliveries across all production areas.
- Utilize Creative Automation tools and data-driven production processes to enhance client efficiencies.
- Report efficiencies to the executive team and collaborate with Account leadership on improvement and innovation opportunities.
- Maintain relationships with key Automation partners.
- Manage the global view of broader resources and UK's connection to them, working with global resource managers for optimal solutions.
- Continuously review and optimize process workflows, ensuring client SLAs are met without shortcuts.
- Drive a performance-driven culture by providing data for key client and operational KPIs.
- Create, implement, and manage tracking, reporting, and optimization tools and routines across UK offices.
- Report efficiency rates and other KPIs monthly and quarterly.
- Collaborate with finance and commercial teams to ensure profitability and suitable commercial models for UK deliveries, considering new technologies like generative AI.
- Drive UK's full adoption of the wider Adobe tech stack, adjusting processes and workflows accordingly.
Requirements
- Proven track record in a location leadership role within operations, production, creative agency, or related field.
- Extensive experience in designing, implementing, managing, and optimizing processes in a creative environment.
- Demonstrated experience working with creative automation tools.
- Track record with Adobe or any other CSC platform.
- Previous exposure to global operations with Audience-Driven strategies in Media, Data, Consultancy, and modern creative production companies.
- Previous experience with automation platforms, with desirable experience in implementation.
- Proven track record of P&L or in-depth budgetary ownership with high knowledge of production commercials.
- Experience in handling data and analysis to derive performance metrics and KPIs.
- Very strong leadership and multidisciplinary team management skills.
- Knowledge of onshore, nearshore, and offshore basic operating models.
- Experience and knowledge of Digital Assets Production, including development.
- Understanding of global operational dynamics and ability to serve as a senior point of contact for internal and external C-Level and Senior stakeholders.
- High knowledge and network within the UK market, with a proven track record to successfully navigate in a diverse environment.
- Extensive experience in a leadership role with direct team reports.
- Strong verbal communication skills and the ability to manage various internal and external stakeholders.
- A proactive, can-do attitude.
- Knowledge of end-to-end production processes.
- Data, Media, and Audience previous exposure.
- Ability to guide and mentor teams to maximize capability and capacity.
- Strong cross-cultural experience to work across geographies and cultures.
Skills
- Adobe martech stack experience preferable
- Creative Automation tools
- Data driven production processes
- Tracking, reporting & optimisation tools
- Generative AI
- Adobe tech stack
- Leadership
- Team management
- Process design and implementation
- Budgetary ownership
- Data analysis
- Performance metrics and KPIs
- Global operational dynamics
- UK market knowledge
- Cross-cultural communication
Location
- UK
Work Type
- Permanent
- Full-time
Experience Level
- Senior
- Leadership
About the Company
- Prose on Pixels is a global content at scale agency built to address the marketing challenges of today and deliver meaningful content into the future.
- With our unique Audience-First production model, we Create, Scale and Personalize content to captivate audiences and achieve desired brand and business outcomes.
- Fusing creativity and performance, we create harder working, more sustainable content, reducing waste, and providing stronger ROI.
Equal Opportunity
- Havas prides itself on being committed to offering equal opportunities to all potential employees and has zero tolerance for discrimination.
- We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.