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About the Role
Lindt & Sprüngli, a global leader in premium chocolate, is seeking passionate retail leaders for future Assistant Store Manager opportunities in the GTA area. This role focuses on delivering exceptional customer experiences, inspiring teams, and driving sales performance.
Responsibilities
- Assist with the management of the daily operations of Lindt Chocolate Shop
- Assist with generating and driving corporate sales
- Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
- Monitor sales and labour issues on a daily basis to maximize store profitability without sacrificing customer service
- Assist with recruitment including interviewing and hiring of Retail Sales Associates
- Supervise store employees to maximize customer service, sales and profit
- Assist with training of sales techniques and product knowledge
- Order merchandise and supplies with a focus on inventory management and loss prevention
- Reconcile cash with sales receipts, complete daily paperwork and accounting, payroll and other store administration
- Develop and utilize full knowledge of all products and sales information with a focus on achieving sales goals while controlling expenses
- Assist with on-going performance management of staff and preparation/delivery of employee performance reviews
- Maintain store merchandising presentation to company standards
- Maintain high standards for cleanliness and food/product safety
- Handle cash, inventory ordering and related retail administrative duties
Requirements
- Post Secondary Education
- 1-2 years of experience in a retail management role
- 2-5 years of retail experience
- Previous experience working in the hospitality/restaurant industry is preferred
- Previous experience in a merchandising or presentation capacity
- Ability to multi-task and manage multiple projects in a timely manner
- Excellent customer service skills
- Strong oral and written communication abilities
- Strong computer proficiency in MS Office
- A history of going above and beyond to provide exceptional customer service
- A talent for sales and selling
- A passion for chocolate!
Skills
- Customer Service
- Sales
- Communication
- MS Office Proficiency
- Inventory Management
- Loss Prevention
- Merchandising
- Training
- Recruitment
- Performance Management
Location
- GTA area
Work Type
- Retail Management
Experience Level
- 1-2 years of experience in a retail management role
- 2-5 years of retail experience
Education Level
- Post Secondary Education
Salary/Compensations
- $49,000-$60,000 CAD per annum with a 10% performance-based bonus
Benefits
- 10% performance-based bonus
- Growth-oriented work environment
- Opportunity to sample premium chocolate products
- Health and Dental Plan
- Retirement Savings Plan
- Employee Assistance Program
- Corporate Gym Discount Rates
- Wellness Program
About the Company
- Lindt & Sprüngli is a global leader in premium quality chocolate, offering a large selection of products in more than 120 countries.
- With over 170 years of history, Lindt & Sprüngli is known as one of the most innovative and creative companies making premium chocolate.
- The company has 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
- Lindt Canada offers a winning culture with passionate and dynamic individuals, aiming to be the leader in the Canadian chocolate market.
- The environment encourages personal commitment, drive, initiative, and entrepreneurial spirit, working together as one team.
- Lindt Canada is recognized as a Great Place to Work.
Equal Opportunity
- Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request.