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About the Role

Lead the expansion of QA automation tooling, drive the shift from manual QA to automated QA workflows, help automate the ship review process, and scale multivariate QA and sample testing practices across every audience served. This is a highly cross-functional, builder-oriented role for someone who wants to own a strategic quality function end-to-end.

Responsibilities

Own and expand DoorDash's QA automation toolkit for Retention Marketing campaigns
Lead the transition from manual QA to automated QA across all audiences
Automate and streamline the ship review process
Design and scale Multivariate QA / Sample Testing programs across DoorDash audiences
Partner cross-functionally with Marketing, Engineering, and Data Science to define QA requirements and operational readiness criteria
Track and report on QA coverage, defect rates, and campaign quality metrics
Build documentation, SOPs, and training that help marketing teams adopt new QA tools and processes with confidence

Requirements

3+ years of experience in marketing technology, quality assurance, marketing operations, program management, or a similar operational role at a technology company
Experience with QA processes for marketing campaigns (peer review, ship review, sample/multivariate testing) or software QA automation
Demonstrated ability to coordinate cross-functional projects – defining milestones, managing dependencies, and keeping stakeholders aligned
Comfort working with data to track quality metrics and surface insights
Strong written and verbal communication skills – able to translate technical QA processes into plain language for marketing practitioners
Detail-oriented with a high bar for quality

Skills

Expertise with Retention Marketing technology platforms (Braze, Salesforce, CDPs, or similar) preferred
Experience building or scaling QA automation tools or frameworks
Experience working across multiple brands/audiences (e.g., consumer, B2B, international)
Basic SQL knowledge for querying QA or usage data
Experience writing internal documentation, training materials, or adoption playbooks
Basic SQL knowledge

Experience Level

Senior Associate

Salary/Compensations

$83,000—$122,000 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.