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About the Role
As a Store Manager, you are a charismatic leader with exceptional service and sales acumen. You will drive the growth and awareness of Mejuri in your store and market, leading by example and creating an engaging and inclusive environment. You are accountable for creating a highly productive store environment where customer expectations are exceeded and employees are motivated and supported.
Responsibilities
- Drive revenue and exceed financial targets.
- Uphold and communicate Mejuri’s customer service model.
- Maximize Key Performance Indicators (KPIs) through personal and team performance.
- Ensure positive customer experiences and promote services like piercing and engraving.
- Partner with Operations for successful inventory and cycle counts.
- Manage back-of-house flow for efficient order fulfillment (in-store, phone, BOPIS).
- Maintain organization of back-of-house inventory, supplies, and packaging.
- Ensure proficiency in point-of-sale systems, inventory management software, and retail technology.
- Mitigate internal, external, and administrative product loss.
- Escalate opportunities, gaps, risks, and roadblocks with urgency.
- Ensure adherence to Mejuri brand standards for visual presentation, cleanliness, and functionality.
- Monitor assortment performance and implement action steps to improve sell-through.
- Oversee implementation and maintenance of retail campaign signage and windows.
- Validate the integrity of display fixtures, graphics, furniture, and decor.
- Coach team members on Visual Merchandising standard practices.
- Ensure optimal staffing levels and talent acquisition.
- Own the sourcing, assessment, and selection of new talent.
- Validate the successful integration of new team members.
- Ensure completion of required training for team members.
- Create and manage store schedules with accurate inputs.
- Validate regular and accurate performance assessments against criteria and KPIs.
- Build positive relationships and foster an engaging work environment.
- Adhere to compliance practices and partner with People Operations on escalations.
Requirements
- Experience in a high-volume retail environment.
- Understanding of local market and new store opening requirements.
- Financial management experience, including driving sales, interpreting data, managing payroll, and controlling expenses.
- Exceptional leadership capabilities with a track record of attracting, developing, and motivating talent.
- Ability to adapt swiftly and lead others in fast-paced environments.
- Demonstrated understanding of service excellence in a consumer environment.
- Excellent communication skills.
- Deep local knowledge and awareness of retail trends.
- Ability to navigate and grow professional networks.
- Desire to work in a fast-paced, entrepreneurial environment.
- Experience opening a store from scratch (bonus).
- Experience at a start-up or fast-growing company (bonus).
Skills
- Sales acumen
- Leadership
- Customer service
- Team motivation
- Brand ambassadorship
- Profit management
- Customer relationship management
- Merchandising
- Operations management
- Inventory management
- Order fulfillment
- Systems and technology proficiency (POS, inventory software)
- Loss prevention
- Talent acquisition
- Training and development
- Scheduling
- Performance assessment
- Employee relations
- Communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- $80,000 - $95,000 per annum
Benefits
- Comprehensive medical, dental, and mental health coverage (US & CA)
- 401(k) and commuter benefits plans (US only)
- Comprehensive medical benefits, Cashplan, and Pension program (UK only)
- Paid time off (vacation and sick days)
- 4 months of 80% parental leave salary top-up
- Personalized return to work plans
- Monthly retail bonus program
- Equity program
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount
About the Company
- Mejuri has reimagined fine jewelry since 2015, shifting it from a traditional gift to a personal choice rooted in self-expression.
- The brand was built on the idea that fine jewelry should not require a special occasion and should never come with guilt, focusing on self-celebration.
- Mejuri meets customers online, in-app, and through a growing global retail footprint of 58+ stores.
- Mejuri is committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
- Mejuri's success is driven by a strong commitment to its Purpose and Values: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.
Equal Opportunity
- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
- Mejuri will work with individuals to meet their accessibility needs and provide information in accessible alternative formats.