Forward Deployed Engineer/Customer-Facing Software Engineer
Continuum Resource Network · NY, US
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About the Role
These roles sit at the intersection of software engineering, product, and customers. You may embed with customers, understand complex operational or technical problems, build the production solution, own the implementation through launch, and then use what you learn in the field to improve the underlying product. Previous Forward Deployed Engineer experience is not required for every opportunity. Strong backend, full-stack, or product engineers who enjoy customer interaction, ambiguity, and end-to-end ownership can be excellent fits.
Responsibilities
- Own technical customer deployments from discovery and scoping through build, integration, go-live, and optimization.
- Write production software across backend services, APIs, integrations, data systems, and product interfaces.
- Build and configure AI/LLM-powered products, agents, workflows, and automation where relevant.
- Integrate with customer systems and third-party platforms, diagnosing difficult issues across APIs, data, infrastructure, and application layers.
- Translate ambiguous business or operational problems into concrete technical solutions.
- Work directly with technical and non-technical customer stakeholders, earning trust through strong execution and communication.
- Debug production issues and iterate rapidly based on real-world usage, performance data, and customer feedback.
- Identify recurring implementation patterns and turn them into reusable tooling, infrastructure, or core product capabilities.
- Partner with Product and Engineering teams to shape roadmap priorities based on what you learn in the field.
- Support technical scoping, demonstrations, expansion opportunities, or on-site customer implementations.
Requirements
- Strong software engineering fundamentals with experience shipping and maintaining production software.
- Backend, full-stack, product engineering, or systems engineering experience.
- Experience building APIs, integrations, or systems that interact with external services and production data.
- Ability to independently investigate unfamiliar systems, diagnose problems, and drive solutions through completion.
- Comfort working directly with customers or strong evidence that you can communicate effectively with technical and non-technical stakeholders.
- High agency and comfort operating in ambiguous, fast-moving environments.
- Strong written and verbal communication, including the ability to explain technical decisions, tradeoffs, and failure modes clearly.
- The ideal engineer likes being close to the problem.
- Enjoy talking with users or customers, getting into an unfamiliar environment, figuring out what is actually broken or needed, and then writing the code that solves it.
- Strong software engineer who wants more ownership, more customer impact, and the ability to influence product direction through real-world deployments.
Skills
- Python
- TypeScript/JavaScript
- AI/LLM
- agentic systems
- RAG
- orchestration
- evaluation
- AI-enabled workflow
- API integrations
- Python
- TypeScript
- React
- Node.js
- SQL
- cloud infrastructure
- distributed systems
Location
- New York, NY
- San Francisco, CA
- remote
Work Type
- hybrid
- in-office
- remote
Experience Level
- Seniority varies by opportunity
About the Company
- Continuum Recruiting works with a portfolio of venture-backed AI and technology companies hiring Forward Deployed Engineers and customer-facing Software Engineers.
- We are building an evergreen talent pool for multiple current and upcoming opportunities.