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About the Role
Elysée New York is seeking an experienced Maintenance Engineer to provide white-glove engineering support for guest rooms, public spaces, and back-of-house infrastructure. This role requires technical skills, preventive maintenance expertise, and exceptional guest service within a luxury boutique hotel environment.
Responsibilities
- Serve as an ambassador of the Hotel Élysée, delivering discreet, polished, and personalized service when entering occupied guest rooms or suites.
- Address and resolve guest work orders with urgency, care, and attention to detail, restoring rooms to showroom standards.
- Execute detailed, comprehensive guest room PM cycles, inspecting all mechanical, electrical, architectural, and plumbing components.
- Troubleshoot, repair, and maintain HVAC systems, fan coil units, digital thermostats, lighting controls, and luxury AV/entertainment equipment.
- Perform skilled architectural repairs including carpentry, furniture touch-ups, hardware adjustments, millwork repairs, caulking, tile work, and wallcovering/paint restoration.
- Conduct preventive maintenance and routine troubleshooting across domestic water systems, luxury plumbing fixtures, heating/low-pressure boiler equipment, and back-of-house plant machinery.
- Operate and adapt to computerized maintenance management systems (CMMS), digital ticketing platforms, guest request dispatch applications, and building automation systems (BAS).
- Maintain thorough, accurate digital records of daily work orders, PM checklists, equipment run logs, and compliance readings.
- Adapt to unexpected priorities, dynamic hotel occupancy needs, and emergency facility requests with a proactive, solution-oriented mindset.
- Partner closely with Housekeeping to ensure immediate out-of-order room turnaround and proactive aesthetic inspections.
- Coordinate seamlessly with Front Desk and Guest Services teams regarding guest scheduling, room entries, and arrival/departure coordination.
- Collaborate with Food & Beverage and banqueting teams to ensure kitchen equipment, refrigeration, and dining venue facilities operate flawlessly.
- Maintain a team-first mindset and assist colleagues across departments during operational peaks or unforeseen facility challenges.
- Comply strictly with NYC building codes, fire life safety protocols, OSHA standards, and hotel emergency procedures.
- Safely manage chemical handling, lockout/tagout (LOTO), electrical safety, and PPE standards.
- Perform other operational or property-related duties as assigned by the Director of Engineering.
Requirements
- Minimum 3+ years of related experience, preferably within a luxury hotel, boutique hospitality property, or high-end residential setting, or construction finisher with good knowledge in plumbing, electricity, HVAC, etc.
- Demonstrated competency across plumbing, basic electrical, HVAC air-handling/controls, carpentry, and finish repair.
- Exceptional verbal and written English communication skills; ability to convey technical information clearly to non-technical guests and colleagues.
- Comfortable utilizing mobile tablets/smartphones for digital dispatch systems, maintenance tracking software, and email communications.
- Proven ability to learn quickly, troubleshoot under pressure, adapt to changing priorities, and maintain professional composure in high-expectation environments.
- Ability to climb ladders, walk and stand for extended periods, and routinely lift 25 to 50 lbs safely.
- Every interaction reflects the refined culture of Elysée New York; maintenance tasks performed neatly, quietly, and with minimal guest disturbance.
- "Fix it right the first time" approach, taking genuine pride in pristine finishes, clean work areas, and proper tool care.
- Eagerness to master new building programs, upgrade technical capabilities, and cross-train across hotel disciplines.
Skills
- Preventive maintenance (PM)
- HVAC systems
- Fan coil units (FCUs)
- Digital thermostats
- Lighting controls
- Luxury AV/entertainment equipment
- Precision carpentry
- Furniture touch-ups
- Hardware adjustments
- High-end millwork repairs
- Caulking
- Tile work
- Wallcovering/paint restoration
- Domestic water systems
- Luxury plumbing fixtures
- Heating/low-pressure boiler equipment
- Back-of-house plant machinery
- Computerized maintenance management systems (CMMS)
- Digital ticketing platforms
- Guest request dispatch applications
- Building automation systems (BAS)
- Plumbing
- Basic electrical
- Carpentry
- Finish repair
- Mobile tablets/smartphones
- Troubleshooting
- Chemical handling
- Lockout/tagout (LOTO)
- Electrical safety
- Personal Protective Equipment (PPE)
Location
- Midtown Manhattan
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- NYC Fire Department (FDNY) Certificates of Fitness (e.g., S-95, S-12, S-13, or P-99) are highly desirable.
- EPA Universal Refrigerant Recovery Certification is a plus.
About the Company
- Elysée New York is an intimate luxury boutique hotel in the heart of Midtown Manhattan.
- The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel.
- It delivers a guest experience built on genuine hospitality, considered detail, and quiet discretion.
- Elysée New York by Wunderkind Hotels is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.
Equal Opportunity
- Elysée New York, managed by Crescent Hotels & Resorts, is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.
- This employer is required to notify all applicants of their rights pursuant to federal employment laws.
- For further information, please review the applicable Know Your Rights notice from the United States Department of Labor.