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About the Role
The General Manager oversees the day-to-day operations of a designated Milk Bar Flagship, supporting, managing, and developing all team members to exceed business goals.
Responsibilities
- Prioritize guest experience and create personalized moments.
- Ensure smooth day-to-day operations of the bakery.
- Foster and promote a strong work culture and #MilkBarLife.
- Uphold brand service standards.
- Coach, guide, and support the team to provide exceptional customer experience.
- Embody the Milk Bar ethos and core values, inspire celebration, and create magic.
- Serve as a brand ambassador internally and externally.
- Maintain brand identity in all interactions.
- Resolve customer feedback directly and through the team.
- Utilize Chatmeter weekly to respond to customer feedback.
- Recruit, hire, onboard, and develop staff.
- Lead staff development and succession planning.
- Provide ongoing feedback and establish performance expectations.
- Cultivate a strong team culture that inspires everyday celebration.
- Handle payroll and scheduling, anticipating changes based on needs and seasonality.
- Ensure all staffing needs are met while meeting the budget.
- Manage attendance, call-outs, and lateness.
- Maintain legal compliance with all EEO, labor, HR, wage, and food safety laws.
- Identify underperforming team members and partner with the area manager to create development plans.
- Track progress through conversation logs in Paylocity.
- Maintain an elevated standard of bakery operations ensuring a welcoming, clean, and safe environment.
- Ensure the team understands how to meet and exceed financial targets.
- Prepare Milk Bar products, prioritizing taste and quality.
- Track sales against budget and execute strategies for increasing sales.
- Maintain constant communication with the team regarding sales.
- Manage and track voids, discounts, and financial inconsistencies.
- Maintain inventory par levels and ensure replenishment.
- Communicate repair and maintenance issues through ResQ.
- Comply with and enforce DOH regulations and Milk Bar GMP standards.
- Follow and lead company dress code and hygiene practices.
- Adhere to current and future Covid-19 regulations.
- Uphold Milk Bar, local, state, and federal requirements.
- Ensure the bakery is prepared for inspections, aiming for a passing grade.
- Meet with Area Manager weekly and attend Bakery Meetings.
- Ensure team members utilize all operational and training materials.
- Maintain and enforce daily checklists, including temperature logs, FIFO, soft serve, deep clean tasks, and AM/PM checklists.
- Oversee all menu changes and ensure proper implementation.
- Communicate menu changes to delivery and pickup services.
- Address facilities, tech, and art requests with corresponding departments.
Requirements
- 2 years of managerial/supervisory experience, preferably in hospitality or food industry.
- Food handler card required (Food Protection Certificate in NYC).
- Strong leadership, decision-making, and multitasking skills.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Self-starter capable of identifying and executing necessary changes.
- Strong communication skills.
- Ability to solve problems independently and delegate as needed.
- Ability to build relationships and embrace change.
- Must be able to safely lift up to 25 lbs.
- Must remain in a stationary position for shifts.
- Regular in-person attendance is an essential function and requirement.
Skills
- Leadership
- Decision making
- Multitasking
- Communication
- Problem solving
- Delegation
- Relationship building
- Adaptability
- Food preparation
- Customer service
- Team management
- Inventory management
- Sales strategy
- Financial management
- Compliance
- Brand ambassadorship
Location
- Flagship location
Work Type
- Full-time
- Onsite
Experience Level
- Managerial/Supervisory
Education Level
- Food handler card required (Food Protection Certificate in NYC)
About the Company
- Milk Bar is a brand that inspires celebration and creates real magic.