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About the Role
We are looking for a Field Service Engineer to join our Customer Support team, providing maintenance, diagnostics, and repair services to customers across North and North West London. This field-based role covers areas including Watford, St Albans, Hemel Hempstead, Harrow, Barnet, Enfield, Uxbridge, and the surrounding region. You'll play a key role in supporting Volvo construction equipment customers, ensuring machines are maintained to the highest standards and remain operational in demanding environments. Working independently across your territory, you'll build strong customer relationships while delivering expert technical support and exceptional service.
Responsibilities
- Servicing, maintaining, diagnosing, and repairing Volvo construction equipment within your designated territory.
- Ensuring equipment is maintained to the highest standards while identifying opportunities to improve machine performance and maximise uptime.
- Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
- Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic equipment.
- Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
- Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
- Maintaining high standards of safety, professionalism, housekeeping, and compliance with company policies and procedures.
Requirements
- NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
- Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
- Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
- Strong communication and customer service skills, with the confidence to build effective working relationships.
- A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.
Skills
- Mechanical
- Hydraulic
- Electrical
- Engine diagnostics
- Fault-finding
- Problem-solving
- Customer service
Location
- North & North West London (Field-Based)
Work Type
- Full-time
- Permanent
- Field-Based
Experience Level
- Experienced engineer
Education Level
- NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
Salary/Compensations
- Competitive salary
Benefits
- Health Cash Plan
- 24/7 GP access
- Free physiotherapy support
- Enhanced family leave
- Enhanced sick pay
- IVF support
- Pension contributions matched up to 5%
- Car leasing scheme
- Cycle-to-work scheme
- Wide range of retail and lifestyle discounts
- Refer-a-friend scheme
- Paid volunteering day
- Long service awards
- Christmas shutdown as part of your holiday allowance
About the Company
- SMT is a leading full-service distribution company specializing in machinery and trucks.
- Our focus is on providing equipment for the construction, material handling, recycling, and transport industry.
- Launched in 2010, we have already obtained a significant heritage that dates back to 1946.
- Our mix of agility and international experience gives us the advantage of a synergetic environment.
- We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.
- Our values: Caring, Daring and Sharing.
- Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve.
- Daring because we are innovative in our business, constantly looking for smart improvement.
- Sharing because we realize we’re doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers.
- These values create an engaging environment for passionate people who like to work in a place with purpose.
Equal Opportunity
- SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT.
- These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly.
- Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT.
- SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions.
- SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.