Customer Service Rep at SRS Distribution Inc. | NY, US | Rezi

Customer Service Rep at SRS Distribution Inc.

Customer Service Rep

SRS Distribution Inc. · NY, US

1 months ago

Customer Service Rep

SRS Distribution Inc. · NY, US

a month ago
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About the Role

Provide exceptional customer service to all customers and employees in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Responsibilities

  • Provide professional phone, face-to-face, and written customer communications.
  • Greet customers and determine problems, orders, or reasons for calling.
  • Identify when to route questions to sales staff.
  • Take orders at the sales counter and over the phone.
  • Use company computer systems for order entry.
  • Complete sales orders and tender cash sales.
  • Develop product knowledge to assist customers.
  • Maintain a clean and properly stocked showroom.

Requirements

  • High school diploma or GED equivalent.
  • Ability to self-manage and interact comfortably with the public.
  • Strong organizational skills and attention to detail.
  • Bilingual preferred.
  • Strong computer skills.
  • Communicate professionally, both verbally and in writing.
  • Minimum five years experience in the New York construction Supply market is preferred.
  • All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Skills

  • Problem solve and prioritize tasks.
  • Manage stress and deadlines.
  • Multitask effectively.
  • Analyze information and communicate solutions.
  • Demonstrate sound judgement and initiative.

Location

  • Maspeth, NY

Work Type

  • Full-time
  • Onsite

Experience Level

  • Minimum five years experience in the New York construction Supply market is preferred.

Education Level

  • High school diploma or GED equivalent.

Salary/Compensations

  • $21.01 to $26.73 per hour

Benefits

  • Competitive weekly/bi-weekly pay
  • Discretionary bonuses
  • 401(k) with company match
  • Employee Stock Purchase Plan
  • Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
  • Medical/dental/vision
  • Flexible spending accounts
  • Company-paid life and short-term disability
  • Optional long-term disability
  • Additional life insurance
  • Hourly associates may be eligible for overtime based on business needs.
  • Associates may also be eligible for performance-based bonus programs, commissions, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy.

About the Company

  • Launch your career with a national building materials distributor and discover opportunities for growth and advancement.
  • SRS Distribution offers additional competitive and non-financial benefits.

Equal Opportunity

  • As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
  • If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.