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About the Role
The Patient Care Coordinator will be responsible for screening patients, including insurance verification, to provide medical case management services for all Primary Care patients.
Responsibilities
- Coordinate intake screenings to determine patient eligibility for ADHC, OASAS, Health Home, RAD, OMH, PrEP, and other relevant services.
- Work with the Intake Specialist to ensure PRAPARE assessments are completed during annual visits.
- Ensure new patient leads are generated in eICare.
- Administer PRAPARE assessments and provide referrals for Primary Care clients.
- Coordinate with the care management team for sub-specialty and other clinically related referrals.
- Participate in bi-monthly interdisciplinary meetings and transcribe minutes for Quality Improvement meetings.
- Document hospitalizations and schedule discharge appointments.
- Collaborate with Program Partners and clinical/support staff to discuss client progress and referrals.
- Organize regular on-site meetings with case managers to review the status of dually enrolled clients.
- Maintain documentation of significant client progress and discussion points.
- Participate in morning huddles and regular medical staff meetings.
- Work with the Nurse Manager to create pre-huddle sheets addressing patient follow-up needs.
- Document clinical interventions in Primary Care medical records.
- Coordinate with ancillary programs to conduct client outreach activities.
- Serve as the primary point of contact for care coordination.
- Support and participate in advocacy efforts to combat homelessness and AIDS.
- Assist medical providers with necessary paperwork for clients.
- Process paperwork as requested and ensure proper documentation in the Electronic Medical Record (EMR).
- Provide coverage for the Patient Service Representative as needed.
- Perform other duties as assigned.
- Uphold and practice Housing Works' core values.
- Adapt to a fast-paced environment, assisting in other roles as needed.
- Manage local Medical Records Releases, ensuring a 10-day turnaround for processing.
Requirements
- Strong understanding of HIV/AIDS, case management, and entitlements.
- Ability to identify medical emergencies and promptly notify appropriate personnel.
- Solid knowledge of Microsoft Office Suite.
- Solid knowledge of HIPAA regulations regarding medical document requests is required.
- Strong organizational and clinical skills are essential.
- Ability to work flexible hours, including 9 AM–5 PM on non-late clinic days, 11 AM–7 PM on late clinic days, and weekend shifts from 9 AM–5 PM.
Skills
- Spanish proficiency preferred
- Electronic Medical Record (EMR) systems experience preferred
Location
- New York
Work Type
- Full-time
Experience Level
- Commensurate with experience
Education Level
- Bachelor’s Degree preferred
Salary/Compensations
- $50,000-$55,000
Benefits
- Three comprehensive healthcare plans with partial employer coverage.
- Immediate PTO accrual, up to 30 days in the first year.
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks.
About the Company
- Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
- Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Services include Health Home care management, behavioral health, and syringe exchange programs.
- Operates 10 high-end thrift shops and a Bookstore Cafe.
- Fights for funding and legislation to ensure access to quality housing, healthcare, HIV prevention, and treatment for people living with HIV/AIDS.
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Complies with applicable state and local laws governing nondiscrimination in employment.
- Does not request prior salary information during the hiring process.
- Scammers may pose as employers and create fake job postings; Housing Works will never ask for personal information over the phone.