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About the Role

The Community Manager will serve as the central operator, facilitator, and curator for the Community of Practice (CoP) program. This role will design and run the CoP ecosystem, supporting leaders, strengthening participation, turning conversations into durable knowledge, coordinating funding and logistics, and ensuring CoP participation is a key component of employee experience. This firmwide, cross-practice role is suited for someone who enjoys working with subject-matter experts, building communities in a decentralized environment, and translating community activities into visible impact on learning, innovation, and staff development.

Responsibilities

Develop and maintain a firmwide CoP strategy aligned with business and knowledge-management priorities.
Own and maintain the CoP operating model, ensuring CoPs remain self-organizing while operating within clear expectations.
Define and administer lightweight governance for CoP creation, dormancy, and retirement.
Maintain an authoritative roster of active and dormant CoPs, leaders, co-leaders, and sponsors.
Support a portfolio of approximately 40+ CoPs, ensuring each has a clear purpose, operating rhythm, and refreshed goals.
Run regular check-ins with CoP Leaders to clarify priorities, identify obstacles, and provide coaching.
Help relaunch or sunset communities that have gone dormant or no longer have a clear purpose.
Manage the leader transition process.
Design and deliver an annual CoP Leaders’ Summit and periodic cross-CoP forums.
Increase awareness and participation in CoPs across offices, practices, regions, and career stages.
Develop and run CoP-focused communications and marketing campaigns.
Partner with Internal Communications, Learning & Organizational Development, CORE, and Practice leadership to integrate CoP activities into broader company initiatives.
Help CoPs turn discussions into durable, discoverable knowledge.
Establish and reinforce clear ecosystem roles among collaboration and knowledge platforms.
Coordinate content governance for CoP spaces.
Support CoP-driven experiments and tooling pilots.
Administer the CoP funding and task-based budgeting processes.
Maintain core CoP program artifacts, including trackers for communities, leaders, events, membership, budgets, awards, and funded initiatives.
Define and monitor practical measures of CoP health and impact.
Provide periodic reporting and recommendations on the state of CoPs.
Continuously refine the CoP operating model based on data, feedback, and benchmarking.

Requirements

Bachelor’s degree in engineering, architecture, information science, communications, organizational learning, business, or a related field; equivalent professional experience will be considered.
Five or more years of experience in community management, knowledge management, learning and development, professional-services operations, or a related area, ideally in a knowledge-intensive environment.
Demonstrated experience building and sustaining communities, networks, or cross-functional programs in a decentralized organization.
Proven ability to work effectively with senior technical professionals and subject-matter experts, influencing without relying solely on formal authority.
Experience helping experts translate tacit knowledge into clear, actionable content.
Strong writing, editing, facilitation, presentation, and storytelling skills for technical and nontechnical audiences.
Experience with collaboration and knowledge platforms such as Microsoft Teams, SharePoint, intranets (LumApps), and enterprise search/generative AI (Glean).
Ability to quickly learn TT’s specific ecosystem and workflows.
Strong organizational and project-management skills, including the ability to manage multiple communities, workstreams, and budgets across time zones.
Ability to use participation data, surveys, and qualitative feedback to evaluate effectiveness and prioritize improvements.
Collaborative, curious, and service-oriented, with a track record of enabling culture change around knowledge sharing or learning.
Comfort working in a fast-paced environment and balancing structure with the grassroots, volunteer-driven nature of CoPs.
Previous experience in architecture, engineering, construction, or consulting, or in another global, project-based, technical organization.
Experience with knowledge-management, Communities of Practice, or learning-organization frameworks.
Familiarity with basic data and reporting tools, such as Excel, Power BI, or similar.

Skills

Community management
Knowledge management
Learning and development
Professional-services operations
Building and sustaining communities
Working with subject-matter experts
Facilitation
Writing
Editing
Presentation
Storytelling
Microsoft Teams
SharePoint
LumApps
Glean
Organizational skills
Project management
Data analysis
Reporting
Excel
Power BI

Location

Illinois State

Work Type

Firmwide
Cross-practice

Experience Level

Five or more years of experience

Education Level

Bachelor’s degree in engineering, architecture, information science, communications, organizational learning, business, or a related field

Salary/Compensations

$85,000 - $100,000 annually

Benefits

Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits
Flexible Spending Accounts for Medical and Childcare
Paid Time Off, Family Leave for New Parents, Volunteer Time
Tuition Reimbursement
Commuter Transit (where available)
401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments
Fitness Reimbursement
Various wellness, diversity/inclusion and employee resource programs and initiatives

About the Company

Thornton Tomasetti applies engineering and scientific principles to solve the world’s challenges.
An independent organization of creative thinkers and innovative doers collaborating from offices worldwide.
Our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future.
We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career.
Thornton Tomasetti’s Communities of Practice (CoPs) are firmwide, grassroots communities organized around technical and nontechnical topics that connect people across offices and practices, capture and spread knowledge, develop best practices, solve problems, cultivate innovation, and build leadership capability.
We currently have approximately 40+ CoPs spanning technical disciplines and business topics, operating primarily through Spark (our internal knowledge sharing platform, built on LumApps), Microsoft Teams, and associated SharePoint spaces.
Thornton Tomasetti is a technology-forward company with longstanding use of AI as well as a track record of attracting employees who love to innovate and share.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.