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About the Role
Serve as the product and application owner for a suite of front-office applications, focusing on business intelligence, reporting, and data visualization platforms. Act as the bridge between business stakeholders, development teams, and quality assurance to ensure business requirements are translated into high-quality product enhancements and solutions.
Responsibilities
- Act as the primary business and application owner for assigned platforms and reporting solutions.
- Partner with business stakeholders to identify opportunities for process improvement, automation, and enhanced reporting capabilities.
- Gather, analyze, document, and prioritize business requirements and translate them into actionable development work.
- Create detailed functional specifications, user stories, acceptance criteria, and development documentation.
- Conduct research and analysis to evaluate new features, enhancements, and product opportunities.
- Facilitate sprint planning, backlog grooming, estimation sessions, and release planning activities.
- Collaborate closely with development and QA teams to ensure a clear understanding of requirements and expected user experience.
- Manage and prioritize Jira backlogs while maintaining well-defined and structured user stories.
- Monitor project progress, identify risks, and communicate status updates to key stakeholders.
- Develop test scenarios and acceptance criteria for new functionality.
- Coordinate and execute User Acceptance Testing (UAT) activities.
- Validate releases prior to deployment and ensure solutions meet business expectations.
- Work closely with QA teams to investigate and resolve defects throughout the development lifecycle.
- Serve as the primary liaison between business users, technology teams, and operational stakeholders.
- Provide Level 1 support and triage for escalated production issues, partnering with technical teams to identify root causes and resolutions.
- Communicate project updates, release information, and product enhancements to business users and leadership.
- Facilitate workshops, demos, and presentations for internal and external stakeholders.
- Create and maintain business process documentation, user guides, training materials, and knowledge articles.
- Deliver training sessions and knowledge transfer activities to support user adoption and ongoing education.
- Ensure documentation remains current and aligned with system functionality and business processes.
Requirements
- 5+ years of Business Analyst, Product Analyst, or related experience within hedge funds, fund administration, asset management, or financial services.
- Experience working with business intelligence, reporting, or data visualization platforms such as Power BI, Tableau, or similar tools.
- Knowledgeable SQL skills with the ability to analyze and validate data.
- Experience managing work items and reporting through Jira.
- Excellent analytical, problem-solving, and organizational skills.
- Strong verbal and written communication skills with the ability to engage effectively across technical and non-technical audiences.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience supporting investment management, fund accounting, operations, or middle-office workflows.
- Familiarity with data warehousing, ETL processes, and reporting architecture.
- Experience working with APIs and data integrations.
- Experience participating in enterprise application implementations and digital transformation initiatives.
- Strong ownership mentality and accountability.
- Ability to balance strategic thinking with execution-focused delivery.
- Deep curiosity about business processes and user needs.
- Effective collaboration across business, technology, and operations teams.
- Commitment to continuous improvement and delivering measurable business value.
Skills
- Business Intelligence
- Reporting
- Data Visualization
- Power BI
- Tableau
- SQL
- Jira
- Agile
- APIs
- ETL
Work Type
- Remote
- Hybrid
Experience Level
- 5+ years
Benefits
- Fully paid comprehensive health and well-being benefits
About the Company
- HedgeServ is redefining fund administration with tech-enabled solutions for forward-thinking investment managers.
- Our proprietary platform uses machine learning and robotic process automation for real-time insights and control.
- We offer award-winning service through a team-based approach led by industry experts.
- Our solutions cover the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services.
- We empower employees through robust career development, structured learning paths, training, and progression plans.
- We invest in leadership development and a collaborative culture to foster talent growth.
- Our corporate values are Relationships, Support, Innovation, and Expertise.
- We recognize our employees are core to our success and foster innovation through their contributions.
- Founded in 2008, HedgeServ is a global organization with over 2,000 experts.
- We have offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia.
- We have received numerous accolades, including Top Overall Administrator and #1 rankings in various alternative asset service categories.