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About the Role
This role is accountable for leading a high-performing team of Field Property Advisors across Ontario, supporting the achievement of Allstate Canada's strategic objectives through strong operational leadership, employee development, customer-focused claim handling, and continuous process improvement.
Responsibilities
- Lead, coach, and develop a team of Property Field Advisors, fostering a culture of accountability, collaboration, and continuous improvement.
- Drive performance across key business metrics, including customer experience, quality, productivity, cycle time, expense management, and indemnity control.
- Provide technical leadership and guidance on property claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management.
- Champion exceptional customer service through timely, fair, and efficient claim resolution, including support for escalated customer concerns.
- Support operational readiness and leadership during catastrophe (CAT) events, including resource planning and deployment activities.
- Partner closely with cross-functional teams and vendor partners to support strategic initiatives, process improvements, and business objectives.
- Analyze performance trends and implement action plans that improve operational effectiveness and team results.
Requirements
- 5+ years of progressive Property Claims experience.
- Previous leadership, supervisory, coaching, mentoring, or technical leadership experience.
- Strong understanding of property claims, including coverage interpretation, investigation, estimating, and claim resolution.
- Proven ability to coach and develop employees while driving individual and team performance.
- Strong analytical and problem-solving skills with the ability to leverage data to drive business outcomes.
- Excellent communication, relationship-building, and stakeholder management skills.
- Valid driver's license and ability to travel throughout Ontario.
Skills
- Coaching
- Communication
- Customer Service
- Insurance
- Leadership
- Prioritization
- Problem Solving
- Process Improvements
- Property Claims
- Time Management
Location
- Ontario
- Greater Toronto Area
Work Type
- Hybrid
- Travel throughout the province
Experience Level
- 5+ years of progressive Property Claims experience
- Previous leadership, supervisory, coaching, mentoring, or technical leadership experience
Education Level
- CIP designation or actively pursuing completion
- FCIP designation
Salary/Compensations
- $77,200.00 - $124,075.00 annually
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!
About the Company
- Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.
- Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years.
- Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.
- Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.
Equal Opportunity
- Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.