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About the Role
The Critical Environments Manager will coordinate and direct operations to fulfill contractual responsibilities between SBM and customers. This includes planning, supervision, and customer relations to maintain program health. The role also involves assessing and implementing companywide standards and developing quality assurance processes.
Responsibilities
- Perform on-site assessments to determine program effectiveness and quality of service delivery.
- Make recommendations and implement actions to improve program scope of work (SOW) and service quality.
- Investigate customer complaints and support root cause analysis (RCA).
- Identify at-risk programs and facilitate the Corrective and Preventive Action (CAPA) process.
- Monitor internal processes for quality standards through formal assessments.
- Support new account transitions.
- Guide and assist during high-level client service inspections.
- Conduct personnel compliance audits and develop/verify work schedules.
- Perform classroom and on-the-job training for management and staff.
- Complete routine reporting and inform management of significant issues and actions taken.
- Support operations feed forward loop through execution of CE Quality Events.
- Audit inventory supplies and equipment for condition and SOW delivery effectiveness.
- Develop new approaches to solve problems identified during quality activities.
- Investigate and promote improved equipment and methods.
- Implement organization policies and goals.
- Facilitate budget requests and identify areas for enhancement or reduction.
- Assist with plans, budgets, and schedule modifications, including cost estimates and contracts.
- Participate in the development of long-range plans for program/process improvements.
- Support assigned sites in driving organic growth and new client opportunities.
- Collect benchmarking data for preparing estimates, labor hours, expenses, and other metrics.
- Maintain a safe work environment.
- Ensure compliance with local, state, and federal regulations.
- Direct supervisory management engaged in support of controlled environment programs.
- Act as a liaison between company, customers, clients, employees, and subcontractors.
- Assist with human resource concerns and issues.
Requirements
- A.A. Degree required with 2+ years of experience, or equivalent combination of education and experience.
- CPR/AED/First Aid certification a plus.
- A valid driver's license may be required.
- Employees required to drive must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements.
- Completed all safety and task training certification.
- May be required to be forklift certified.
- Ability to read and interpret instructions, procedures, manuals, and other documents.
- Strong verbal and written communication skills.
- Knowledge of cleaning methods and equipment.
- Knowledge of the upkeep and care of cleaning equipment.
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
- Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
- Knowledge of Microsoft Office and Computer Skills.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
- Carries out management responsibilities in accordance with the organization's policies and applicable laws.
- Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
- Ensure employees are properly trained on tasks and safety requirements.
- Frequently required to sit and talk or listen.
- Must be able to lift and/or move up to 35 pounds.
Skills
- Bilingual a plus
- Customer service
- Problem solving
- Time management
- Project management
- Planning
- Excellent communication
- Presentation
- Interviewing
- Coaching
- Training
- Microsoft Office
- Computer Skills
Work Type
- Some travel is required for this position
Experience Level
- 2+ years of experience
Education Level
- A.A. Degree
Salary/Compensations
- $110,000-$120,000 per year
Benefits
- SBM offers comprehensive benefit packages.
About the Company
- SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.
Equal Opportunity
- We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.