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About the Role

Support the day-to-day management of merchant partners and help them grow with DoorDash. This role offers the opportunity to get in at the ground floor of one of DoorDash's fastest-growing new bets, focused on parcel logistics, and to operate at a startup pace with the backing of an established public company.

Responsibilities

Own relationships with leading enterprise retailers and ecommerce logistics providers.
Be the day-to-day point of contact for a portfolio of strategic partners, build a deep understanding of their business goals and challenges, and develop creative solutions that drive step-change growth for DoorDash.
Lead the conversation by running merchant calls and business reviews, owning follow-up, and building presentations and materials.
Turn insights into growth by resolving issues using established processes, raising concerns with facts and suggested next steps, and using playbooks and merchant data to flag negative trends and spot growth opportunities.
Support upsells, cross-sells, expansions, launches, and renewals that create mutually beneficial outcomes for partners and DoorDash.
Use product knowledge and market feedback to help shape the roadmap and go-to-market strategy for one of DoorDash's most exciting new bets, and to inform growth and revenue goals.
Work with senior stakeholders across Sales, Operations, Legal and Finance, gain visibility with DoorDash leadership, and grow your career quickly.

Requirements

Build trusted relationships with merchant and customer contacts.
Prepare and drive deals with sharp data and analysis.
Rally teams across operations, finance, product and beyond to solve problems and move projects forward.
Turn performance data and merchant feedback into account plans and growth recommendations.
Show initiative and resilience when priorities shift or the path forward is unclear.
Communicate clearly in writing and in conversation, with strong attention to detail and timely follow-through.
Considered for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation.

Skills

Commercial terms negotiation
Data analysis
Problem-solving
Account planning
Growth recommendations
Initiative
Resilience
Judgment
Clear communication
Attention to detail
Timely follow-through

Location

United States
Illinois
Colorado
Remote

Work Type

Full-time

Experience Level

Associate
2+ years of experience in a client-facing role (Nice to Have)
Fast-paced or startup experience (Nice to Have)

Education Level

Bachelor's degree in a relevant field

Salary/Compensations

$78,600—$115,500 USD

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Disability insurance
Basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation (for salaried roles)
80 hours of paid sick time per year (for salaried roles)

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.