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About the Role
As a Solutions Engineer (SE), you will be a trusted advisor guiding customers through their digital accessibility journey. You will partner closely with Account Executives and Customer Success to shape technical strategy, deliver compelling product demonstrations, and architect tailored solutions that connect our platform and services to the customer’s unique goals. You will engage directly with executives, developers, designers, and program owners to help them understand how Level Access can accelerate compliance, reduce risk, and improve user experience at scale.
Responsibilities
- Lead technical discovery to understand business drivers, accessibility maturity, and success criteria.
- Design and present tailored solutions showcasing how the Level Access Platform, integrations, and services address customer challenges.
- Deliver differentiated demos focused on value outcomes, not just features.
- Develop proof-of-concepts (POCs) or pilots demonstrating measurable impact.
- Act as a subject matter expert on accessibility standards, automation, and program governance.
- Provide feedback to Product and Product Marketing as the voice of the customer.
Requirements
- 3+ years in a technical presales or solution consulting role within SaaS, DevOps, or compliance domains.
- Proven experience leading enterprise-level technical conversations with diverse stakeholders (C-Suite, Dev, UX, Legal, Procurement).
- Solid understanding of web technologies (HTML, CSS, JS frameworks) and API integrations.
- Familiarity with CI/CD pipelines, automated testing, and agile delivery models.
- Excellent communication, storytelling, and discovery skills—you thrive on understanding “why” before showing “how.”
- Ability to balance technical depth with business acumen in fast-paced, high-growth environments.
- Willing to have some travel - up to 30%
Skills
- Web technologies (HTML, CSS, JS frameworks)
- API integrations
- CI/CD pipelines
- Automated testing
- Agile delivery models
- Communication
- Storytelling
- Discovery skills
- Technical depth
- Business acumen
- WCAG
- Section 508
- ADA
- Accessibility frameworks
Work Type
- full-time
Experience Level
- 3+ years
Salary/Compensations
- The compensation package offered will be determined by factors such as demonstrated experience, skills, and internal equity.
- In addition to base pay, this position is eligible for incentive compensation in the form of a [company bonus / commission / KPI incentive] plan.
Benefits
- Medical, dental, and vision insurance
- Life and disability coverage (STD/LTD)
- Retirement match
- Flexible paid time off
- Paid parental leave
- Remote work stipend
- Professional development reimbursement
- Bonus opportunities
- Paid holidays
About the Company
- At Level Access, we’re leading the digital accessibility revolution—helping global enterprises create inclusive, compliant, and exceptional digital experiences.
- Our AI-driven platform, combined with deep accessibility expertise, enables organizations to design, build, and maintain accessible web, mobile, and product experiences that align with WCAG, Section 508, and ADA standards.
- We partner with some of the world’s largest brands to operationalize accessibility—transforming compliance from a checkbox exercise into a sustainable, organization-wide culture of inclusion!
Equal Opportunity
- Level Access is committed to workforce diversity and is an Equal Opportunity Employer.
- We are dedicated to providing reasonable accommodations throughout the hiring process.
- Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations.