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About the Role

Lead and oversee the Field Service team, ensuring efficient and effective service delivery to customers. Drive customer satisfaction, operational excellence, and business growth by leading field service operations, managing customer relationships, and delivering strategic and financial performance across complex service environments.

Responsibilities

Lead multi-site field service and facilities operations supporting large facilities, boiler plants, chiller plants, electrical distribution systems, and critical infrastructure environments.
Own contract execution, customer satisfaction, and operational performance for complex service portfolios.
Manage P&L performance including revenue, margin, operating income, forecasting, and productivity metrics.
Lead managers, supervisors, and field service teams to ensure safe, efficient, and compliant service delivery.
Maintain executive-level customer relationships and ensure achievement of contractual KPI and SLA commitments.
Drive continuous improvement initiatives to improve productivity, operational efficiency, and customer outcomes.
Partner with sales, operations, finance, engineering, and customer stakeholders to support business objectives and growth.
Monitor operational, financial, and customer performance metrics and implement corrective actions as needed.
Ensure compliance with company policies, contractual obligations, and regulatory requirements.
Monitor enterprise, contractual, and operational risks across a portfolio of service agreements and implement mitigation strategies to safeguard customer relationships, financial performance, and business continuity.

Requirements

Minimum of 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
Minimum 3 years of experience managing managers and leading a diverse workforce of 50 or more employees.
Direct ownership of a P&L and operating budget of at least $12 million annually.
Direct responsibility for managing multi-tier service contracts valued at $12 million or more annually.
Experience managing contracts with defined KPI or SLA performance guarantees.
Minimum 5 years of experience supporting large facilities, power plants, boiler plants, chiller plants, electrical distribution systems, or critical infrastructure environments.
Experience managing executive-level customer relationships tied to large service contracts.

Skills

P&L management
Contract execution
Customer satisfaction
Operational performance management
Team leadership
Continuous improvement
Risk management
Financial performance management
Strategic planning
Relationship management

Location

Albany, NY
Augusta, ME
Acton, MA

Work Type

Hybrid

Experience Level

Minimum of 5 years of experience leading field service, facilities management, building services, industrial services, or technical service operations.
Minimum 3 years of experience managing managers and leading a diverse workforce of 50 or more employees.

Education Level

Bachelor's degree in Engineering, Facilities Management, Business, Construction Management, or related field.

Salary/Compensations

California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas), and anywhere in Colorado, Connecticut, Hawaii, Illinois, Maine, Minnesota, Vermont, and Virginia: <$138,000 - $173,000>
Washington, DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State: <$158,000 - $199,000>

Benefits

Employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

About the Company

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, productivity, and global urbanization.
We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell Customer Experience (CX) is dedicated to delivering exceptional service and support to our customers worldwide.
We focus on enhancing customer satisfaction through innovative solutions, proactive service management, and continuous improvement initiatives.
Our team works closely with customers to understand their needs and deliver tailored services that drive loyalty and business growth.
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world.
We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer.
By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Equal Opportunity

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.