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About the Role
As an operations manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business.
Responsibilities
- Manage the day-to-day operations, ensuring adherence to established procedures and standards.
- Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
- Develop and implement operational procedures to optimize efficiency and customer service.
- Oversee daily cash handling procedures and submit accurate reports of collections.
- Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
- Recruit, hire, train, and schedule staff.
- Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
- Promote a culture of professionalism, accountability, and exceptional customer service among the team.
- Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
- Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
- Accountable for the cleanliness and appearance of the parking area.
- Monitor financial performance, including revenue, expenses, and labor costs.
- Implement cost-control measures to maximize profitability while maintaining service quality.
- Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
- Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
- Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
- Accountable for meeting or exceeding established performance targets.
- Train and motivate staff to provide exceptional customer service.
- Address customer inquiries, concerns, and complaints in a professional and timely manner.
- Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
- Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
- Foster clear and open communication within the team and with other departments.
- Coordinate with property management to ensure a seamless guest experience.
- Conduct regular meetings with staff to relay important information and gather input.
- Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
- Encourage a healthy work-life balance for team members.
- Offer opportunities for professional growth and development within the department.
Requirements
- Bachelor’s degree or equivalent education and experience.
- Minimum of 5 years of parking or transportation management experience.
- Strong leadership and management skills a must.
- Excellent communication and interpersonal abilities.
- Physical ability to lift heavy items (50 lbs).
- Financial acumen is a plus.
Skills
- Leadership
- Organizational abilities
- Customer service
- Communication
- Interpersonal abilities
Experience Level
- Minimum of 5 years of parking or transportation management experience
Education Level
- Bachelor’s degree or equivalent education and experience
Salary/Compensations
- $100,000-$112,000 per year
Benefits
- Medical, dental, vision, life insurance coverage
- Flexible Spending Accounts
- 401k
- Vacation/Sick
- Holiday
- Discount programs
About the Company
- One of the nation’s leading parking management experts with over 75 years in business.
- A large, privately held management company focused on growth and innovation.
- Values include clear values, caring, loyalty, humility, and a deep commitment to community.