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About the Role
Agora Refreshments is seeking an experienced and customer-focused Account Manager to strengthen client relationships, support customer retention, and identify growth opportunities within their existing customer base. The Account Manager will serve as the primary relationship owner for a portfolio of customers, working closely with internal teams to ensure an exceptional customer experience.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts.
- Conduct regular customer meetings, site visits, and business reviews.
- Build trusted relationships with key customer contacts and decision-makers.
- Proactively identify customer needs and advocate for solutions.
- Maintain high levels of customer satisfaction and engagement.
- Identify opportunities to expand customer partnerships through additional products and services.
- Present recommendations related to service enhancements, equipment upgrades, and workplace refreshment solutions.
- Support renewal discussions and long-term account planning.
- Respond to customer concerns and escalations with urgency and professionalism.
- Partner with Operations, Service, and Customer Support teams to resolve issues.
- Monitor service trends and recommend improvements.
- Help ensure customers experience a seamless partnership with Agora Refreshments.
- Analyze account performance, service history, and customer trends.
- Lead Quarterly Business Reviews (QBRs) and strategic customer discussions.
- Maintain accurate customer records, activities, and opportunities within HubSpot.
- Monitor account health and identify potential risks.
Requirements
- Two (2) or more years of experience in Account Management, Customer Success, Client Services, Business Development, Sales, or a related field.
- Strong relationship-building and communication skills.
- Excellent organizational, problem-solving, and time management abilities.
- Experience managing multiple customer relationships simultaneously.
- Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems.
- Valid driver's license and ability to travel throughout the Austin market.
- Experience in office coffee, food and beverage, workplace services, hospitality, vending, micro-market, or route-based service industries.
- Familiarity with service-delivery and inventory-driven business models.
- Experience supporting small and mid-sized business customers.
- Experience conducting business reviews and customer retention planning.
Skills
- Relationship-building
- Communication
- Organization
- Problem-solving
- Time management
- CRM platforms (HubSpot, Salesforce)
- Customer service
- Sales
- Business development
Location
- Austin, Texas
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years
Salary/Compensations
- $75,000 base pay
- $25,000 target incentive opportunity
- $100,000 target OTE
Benefits
- Medical, Dental, and Vision Insurance
- Company Paid Life and AD&D insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Employee Assistance Program
About the Company
- Agora Refreshments is redefining workplace refreshment experiences through premium coffee, water, pantry, micro-market, and breakroom solutions.