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About the Role
Responsible for the day-to-day operations of the in-room refreshment center (Minibar department) at an upscale hotel, ensuring guest satisfaction and maximizing utilization and revenues. This includes restocking, recording sales, maintaining cleanliness, and communicating operational issues to management.
Responsibilities
- Complete opening procedures in Minibar System, including preparing daily inventory lists and restocking carts using FIFO.
- Receive and store product following FIFO, ensuring storage areas are clean and organized.
- Clean restocking carts and the Minibar Office area.
- Push the cart from room to room during the daily refill process.
- Restock an average of 140-160 minibars per full working day or 70-80 per half working day.
- Knock on room doors and announce presence as instructed.
- Enter rooms, inventory refreshment centers, record sales and occlusions using a handheld unit, and restock bars.
- Ensure all in-room accessories and promotional materials are present and replace if required.
- Wipe down and clean minibars and snack trays as needed.
- Note and communicate any maintenance issues to management.
- Close refreshment centers, relock if necessary, and exit rooms leaving them in the same condition as when entered.
- Maintain awareness of products, expiration dates, and inventory levels to prevent stock-outs.
- Perform deep cleaning of 10 minibars and trays daily, removing expired product and following FIFO restocking.
- Remove any outside food placed in minibars by guests.
- Return to and recheck DND rooms noted in the first refill round.
- File reports in an orderly fashion.
- Inform management of problems or unusual matters regarding refreshment center operations.
- Perform other duties as assigned by the Operations Supervisor/Manager.
- Follow all specified health and safety guidelines at the workplace.
Requirements
- Authorized to work in the United States.
- Speak English.
- Familiar with reading and understanding computer-generated reports.
- Possess basic math and computer skills.
- Have a sense of order, alertness, and attentiveness.
- Able and willing to work 5 days a week, including weekend days and holidays.
- Physically fit, capable of standing, walking, and bending for long periods.
- Able to push/pull a fully stocked cart and lift 35-40 lbs.
- Able to satisfactorily pass a background check and drug test.
Skills
- Computer system operation
- Minibar Systems
- Handheld unit operation
- Inventory management
- Customer service
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- 22 USD per hour
About the Company
- Operates an upscale hotel.