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About the Role
The Inside Sales Executive's primary responsibility is to drive sales revenue and volume for MSC Canada by establishing contact with new and existing customers, identifying new opportunities, and following up on potential leads. The role involves monitoring industry trends to develop plans for revenue and volume expansion, supporting Sales Executives to meet budget standards, and managing the sales pipeline with a 'hunter' and 'farmer' mentality.
Responsibilities
- Support Sales Executives’ portfolios by managing quoting, service escalations, providing intel, and offering commercial support.
- Understand commercial opportunities and handle commercial requests to support MSC Canada's growth.
- Provide necessary service requirements for portfolios and act as a key contact to ensure requirements are met and KPI metrics are achieved.
- Deliver outstanding customer service to clients via phone or email, including follow-ups, updates, and announcements.
- Identify current and historical business moving with portfolio accounts.
- Complete mandated sales call KPIs weekly.
- Report on opportunities and discussions from weekly sales calls within the CRM system.
- Monitor sales targets weekly, monthly, and annually.
- Participate in online meetings with customers.
- Attend business functions, during and after business hours, to represent MSC Canada and build market presence.
- Additional responsibilities may be added or modified to meet changing business requirements.
Requirements
- Exhibit MSC Values, driving customer-centric results.
- Possess an entrepreneurial attitude and fearlessness in hunting new business.
- Thrive in a fast-paced, collaborative environment.
- Demonstrate initiative, ability to set priorities, a high sense of urgency, and capacity to work independently.
- Be prompt and consistent in initiating or following up on client requests/issues, approaching problems logically with good judgment.
- Possess well-developed negotiation and interpersonal skills, comfortable with people at all organizational levels.
- Exhibit strong organizational skills and the ability to multitask effectively, managing workload and time to meet deadlines accurately and efficiently under pressure.
- Strong verbal and written communication skills, adept at growing and maintaining productive business relationships.
- Communicate in a clear, professional manner, consistently courteous and respectful with a high sense of integrity.
- 2-3 years of B2B sales experience within the shipping and supply chain industry.
- Proficiency in Microsoft Office and CRM systems.
- This position is open to external candidates.
Skills
- Sales
- Customer Service
- Lead Generation
- Pipeline Management
- Negotiation
- Interpersonal Skills
- Organizational Skills
- Multitasking
- Time Management
- Verbal Communication
- Written Communication
- Microsoft Office
- CRM Systems
Location
- Canada
Work Type
- Full-time
Experience Level
- 2-3 years B2B sales experience
Benefits
- Flexible health and dental benefits coverage (for all permanent full-time roles).
- RRSP coverage with Company matching a portion of employee contribution (for all permanent full-time roles).
- Tailored training program opportunities for employee development.
- Employee mentorship, leadership, and assistance opportunities.
- Employee referral incentive program.
- Community Involvement.
- Gym facility in Montreal and Toronto offices.
- Health & Wellness Program.
About the Company
- MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte.
- Headquartered in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees.
- MSC is a world leader in global container shipping and a company offering global service with local knowledge.
- MSC also provides an integrated network of road, rail and sea transport resources which stretches across the globe.
- MSC Canada has been serving the Canadian market for over two decades, rapidly expanding its presence nationally to become the number one carrier.
- Our values are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.
- We are a team that works hard and looks out for each other.
Equal Opportunity
- MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.