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About the Role
Spectrum Health & Human Services partners with adults, children, and families recovering from behavioral, emotional, mental health, and/or substance-related disorders by offering individualized and meaningful opportunities of hope, empowerment, and support to achieve self-defined improvements in their quality of life. This role will provide oversight to housing staff, supervising and supporting individuals who are homeless or at risk of homelessness with serious mental health, substance, and/or medical issues, as well as those releasing from state correctional facilities. The position ensures high-quality services and adherence to program guidelines, assisting housing leadership with daily program operations.
Responsibilities
- Oversee and maintain daily property and program operations to ensure agency/program compliance.
- Ensure full compliance with OMH & HUD regulations, contractual obligations, and internal agency policies.
- Conduct regular apartment visits to ensure units meet safety, quality, and habitability standards.
- Conduct regular file audits for supervision, training, and compliance needs.
- Supervise and train case managers, peer support specialists, and other staff, providing bi-weekly individual supervision.
- Ensure the team provides client-centered, supportive, and empowerment-focused case management.
- Conduct annual performance evaluations and address performance concerns promptly.
- Develop staff outreach strategies and facilitate team meetings.
- Ensure staff complete required and recommended training on or before due dates.
- Implement and manage quality improvement processes by maintaining accurate client records.
- Achieve and maintain a minimum 90% housing retention rate for program participants.
- Support residents in accessing benefits, medical care, and community resources.
- Respond to resident crises within 24 hours and document follow-up actions.
- Build and maintain community and partner relationships.
- Promote resident empowerment, choice, and inclusion in service planning.
- Develop and maintain relationships with landlords, property managers, and community partners.
- Ensure staff assist clients with connection to safe/affordable housing, budgeting, rental applications, and lease agreements.
- Hold case managers accountable for outreaching hard-to-locate clients and coordinating with external agencies.
- Act as a liaison between the organization and external providers, employers, and community members.
- Represent the organization at community meetings, coalitions, and OMH/HUD-related forums.
- Become SOAR Certified when funding is available.
- Perform other duties as needed or required.
Requirements
- Must possess a valid Driver’s License with a satisfactory driving record.
- Must possess a personal vehicle for job requirements.
Skills
- Proficient in MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
- Knowledge of Community Health Systems.
Location
- 2550 Main Street, Buffalo, NY
Work Type
- Full-time
Experience Level
- Supervisory Experience Required
Education Level
- Master’s Degree with 1 Years’ Experience Working with mental health, substance use and physical health issues.
- Bachelor’s Degree with 3 Years’ Experience Working with mental health, substance use and physical health issues.
- Associate degree with 5 Years’ Experience working with mental health, substance use or physical health issues.
Salary/Compensations
- $46,000/yr - $57,000/yr
About the Company
- Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.