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About the Role
The Account Manager is responsible for managing client relationships and driving sales growth. This role may involve overseeing a team of service personnel, requiring a balance of strategic sales objectives and operational team leadership to ensure customer satisfaction and service delivery.
Responsibilities
- Build and maintain strong relationships with existing and prospective customers.
- Develop and execute sales strategies to achieve revenue and profitability targets.
- Identify new business opportunities and expand market share within assigned territory.
- Conduct sales and technical presentations with demonstrations to showcase RMC solutions.
- Negotiate contracts and manage customer expectations to ensure long-term partnerships.
- Create customer solutions proposals including service, technology, and chemicals, along with professional presentations.
- Structure and communicate plans, progress, and results on a regular basis to RMC stakeholders.
- Provide market intelligence to marketing management.
- Create and maintain sales activity pipeline using CRM software.
- Provide customer accounts with regular revenue re-forecasts vs original plans.
- Lead overall customer experience and coordinate with local sales and service teams.
- Deliver business reviews including KPIs to customers, either in person or remotely.
- Champion safety awareness & compliance with RMC team, prospects and existing corporate accounts.
- Lead and manage service technicians to deliver exceptional on-site customer support.
- Coordinate service schedules, ensuring timely delivery of on-site services and solutions.
- Train, mentor, and develop service team members to enhance technical and customer service skills.
- Monitor service team KPIs and provide feedback to ensure alignment with company standards.
- Provide guidance on troubleshooting equipment and chemical application issues.
- Conduct on-site evaluations to ensure the effectiveness of implemented solutions.
- Oversee inventory management and ensure service team members have necessary tools and resources.
- Stay informed about industry trends, competitors, and emerging technologies.
- Perform similar/related duties as needed.
Requirements
- Valid driver's license.
- Ability to understand P&L, with strong attention to detail.
- Ability to transport RMC chemical products and equipment (pushing, pulling, and lifting - approximately 50 lbs.).
- Sit or stand for extended periods of time.
- Walking extended distances in a factory environment, sometimes on wet surfaces.
- Ability to climb ladders.
- Efficient use of hand tools for installing and servicing equipment.
- Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment.
Skills
- MS Office tools
- Solution selling
- Negotiation
- CRM software
Location
- Field
Work Type
- Field Sales
- Field Service
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in chemical engineering, Business Administration, or related field (preferred)