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About the Role

Open Door is seeking a Patient Service Representative for its Family Medical Center in Port Chester, NY. This role involves making appointments, performing financial and data entry tasks, collecting payments, and ensuring patients are properly registered.

Responsibilities

Make appointments for patients.
Verify the need for return appointments.
Perform financial and data entry tasks with the patient after his/her visit with a provider.
Collect payment due from self-pay patients or co-payments for insurance accounts and change the claim status in eClinicalWorks accordingly.
Collect on accounts with past due balances and/or "Payment Contracts" in process.
Coordinate with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
Verify Medicaid eligibility and scan eligibility forms into document section of the patient file.
Confirm that signed insurance forms are in the file for each Private Insurance billable encounter.
Close all encounters in eClinicalWorks.
Confirm name, address, phone number, and coverage with the patient.
Ensure that all patients are properly registered.
Log all payments received, complete all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
Respond to patient inquiries on a daily basis.
Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
Prepare closing reports and secure negotiables, daily.
Coordinate with a supervisor to balance and correct input, daily.
Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures.
Keep supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
Participate in cross training, as required, for the Registrar job tasks.
Perform marketing functions as required.
Register new patients when required.
Provide excellent customer service to all patients at all times.
Perform other duties as assigned.
If Designated as responsible for Bio Hazardous Waste removal, complete online training and receive certificate prior to completing this task.

Requirements

Prior experience in customer service preferred.
English/Spanish language skills required.
High School Diploma or GED required.
Bilingual (English/Spanish) required.
Superior customer service skills and experience.
Flexible and solutions driven.
Responsive and comfortable working in the fast-paced high accountability environment with different types of providers.
Provides assistance to patients in a compassionate, caring, cheerful and concerned manner.
Passionate about providing high quality care to low income, under-served residents and those lacking access to health care.
Maintains patient confidentiality at all times.
Engaged in learning and continuous quality improvement.
Outstanding verbal and written communications, with a culturally diverse patient and staff population.
Maintains a safe environment of care for patients and staff.

Skills

English/Spanish language skills
Customer service skills
Verbal communications
Written communications

Location

Port Chester, NY

Work Type

Full-time

Experience Level

Prior experience in customer service preferred

Education Level

High School Diploma or GED

Salary/Compensations

$19.00 - $22.00 Hourly

Benefits

Medical insurance
Dental insurance
Life insurance
Flexible spending accounts
403(b)
401(k)
Generous paid time off
Onsite Wellness facilities
Educational assistance
Retention Bonus Plan ($750 quarterly bonus after 3 months of employment)

About the Company

Open Door Care Network provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties.
A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access.
Open Door offers integrated services and a holistic approach to building healthier communities.
Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.
Founded as a free clinic in 1972, Open Door’s mission of building healthier communities through accessible, equitable, culturally competent health care has led to site and service expansions.
Today, Open Door operates centers in Brewster, Mamaroneck, Mount Kisco, Ossining, Port Chester, and Sleepy Hollow, in addition to eight School-Based Health Centers in the Port Chester and Ossining School Districts, a new dental practice in Saugerties, NY.
Enjoy working in a team-based, patient-centered environment.
Value the benefits of a diversified workplace that values our patients and the communities we serve.

Equal Opportunity

Open Door is an Equal Opportunity Employer.