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About the Role

The Assistant Community Manager is responsible for the administration and leasing functions at the property, reporting to the Community Manager. This role involves implementing resident relations and engagement programs, including planning and executing resident appreciation events.

Responsibilities

Perform leasing and resident relations functions, evaluating metrics like vacancy, sales, renewals, move-in, and move-out.
Participate in the full leasing process, securing appointments, and recording activity in Yardi Voyager and Rent Café/CRM.
Conduct property tours and show available suites, ensuring adherence to QuadReal's leasing policy.
Maintain comprehensive knowledge of the property, including suite availability, common areas, amenities, and the surrounding neighborhood.
Conduct background and credit checks, and notify applicants of their status.
Facilitate lease signings and provide move-in packages to new residents.
Communicate with the Community Manager to ensure timely suite delivery and conduct move-in inspections and new home orientations.
Conduct market surveys, analyze competition, and identify market trends to provide input on pricing and strategy.
Provide feedback and recommendations on rental rates, promotions, and market conditions to maximize property revenue.
Establish and maintain relationships with community organizations and local businesses.
Ensure timely and accurate completion and entry of all leasing documentation.
Issue and deliver notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, and Notice of Renewals.
Maintain resident information in accordance with privacy rules and regulations.
Support front desk functions as assigned.
Ensure property management policies, procedures, and operations are executed to QuadReal standards.
Provide administrative support, including preparing notices, handling mail, and maintaining contact information in Yardi Voyager.
Manage office and kitchen supplies, document scanning, and photocopying.
Handle inquiries, feedback, complaints, or concerns professionally and courteously.
Uphold QuadReal's mission, vision, and values as a brand ambassador.
Organize resident engagement and retention events and activities.
Complete rent collection, striving for zero arrears, and record transactions in Yardi Voyager.
Monitor aged receivables report weekly for delinquency.
Serve legal documentation for non-payment of rent and/or further landlord/resident process or litigation.
Assist with the collection of delinquent rents.
Administer required Residential Tenancy Act documents and process legal actions.
Ensure outstanding debts are sent to collections following QuadReal procedures.
Coordinate elevator reservations for move-ins and move-outs.
Inspect vacant suites weekly for optimal condition.
Monitor deficiencies in suites and common areas and produce work orders in Yardi Voyager.
Educate residents on the Rent Cafe portal for service requests.
Ensure resident satisfaction and contractor compliance with work order requests.
Follow up with residents after maintenance work to ensure job completion and satisfaction.
Enter work orders into Yardi for existing residents.
Assist with move-in, annual, periodic, and move-out suite inspections.
Understand and adhere to QuadReal's Health and Safety policy.
Ensure compliance with legislation, including The Residential Tenancies Act, Fire Code, and Occupational Health and Safety Act.
Comply with regular fire and life safety standards, including monthly testing and annual drills.
Ensure vendors and contractors comply with health and safety policies and report infractions.

Requirements

Passion for excellence in customer service delivery.
Administrative and Property Management experience is an asset.
Two years of relevant experience and post-secondary education preferred.
Ability to communicate effectively and professionally, both orally and in writing.
Strong attention to detail, problem-solving, and follow-up skills.
Superior ability to develop and sustain cooperative working relationships.
Familiarity with smartphone and tablet technology.
Knowledge of Yardi Voyager and MS Office is preferred.
Self-starter with a high degree of initiative, flexibility, and professionalism.
Must be legally authorized to work in Canada.
Company does not provide work permit sponsorship for this role.

Skills

Leasing
Resident Relations
Customer Service
Marketing
Administration
Reporting
Office Management
Accounts Receivable
Maintenance Coordination
Health and Safety Compliance
Yardi Voyager
Rent Café
CRM
MS Office
Communication
Problem-solving
Attention to detail
Follow-up

Location

Vancouver, British Columbia

Work Type

Full-time

Experience Level

Two years relevant experience preferred

Education Level

Post-secondary education preferred

Salary/Compensations

$50,000 – $55,000

Benefits

Performance-based incentive plan
Comprehensive health & dental benefits
Pension plan
Paid time off

About the Company

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia with $98.5 billion in assets under management.
QuadReal has expanded its capabilities globally for investments in equity and debt in both public and private markets.
QuadReal invests directly through operating platforms and via programmatic partnerships.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to people and communities.
QuadReal: Excellence lives here.

Equal Opportunity

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community.
Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format.