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About the Role

Medtronic is a global leader in healthcare technology dedicated to alleviating pain, restoring health, and extending life. This remote position supports the EP Technologies Affera platform, requiring extensive travel to customer sites for technical assessment, installation, support, servicing, and maintenance. The role involves close collaboration with sales, clinical, and internal technical teams to ensure customer satisfaction and product improvement.

Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance for EP Technologies Affera systems.
Maintain and submit technical records and documentation per regulatory requirements.
Provide field experience feedback to office colleagues and update the database.
Contribute to service process improvements and the development of Service documentation and procedures.
Offer input to Engineering and Manufacturing for Affera product upgrades.
Participate in the development and delivery of technical training to distributors, partners, agents, and customers.
Facilitate new product introductions through participation in design improvement discussions.
Investigate and analyze technical data trends related to Affera products.
Participate in special projects as assigned by the US Field Service Manager.
Provide technical training to physicians, EP technicians, and department managers at customer sites.

Requirements

High School Diploma or equivalent required.
4 years of technical, clinical field service, technical internship, or clinical customer support experience.
Ability to apply engineering principles (electrical, mechanical, thermodynamic, biomedical) to troubleshooting without complete technical documentation.
Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills.
Excellent time management skills and detail-oriented.
Flexibility to travel frequently, including possible international locations.
Ability to work independently, be self-motivated, and work without direct supervision.
Extensive direct, face-to-face customer contact and interaction.
Ability to work closely with customers, listen to their issues, and develop plans to increase confidence and satisfaction with Affera products and services.
For Baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Reside within the territory (NJ, PA, DE), preferably within a 60-minute drive of Trenton, NJ.
Possess unrestricted U.S. work authorization.

Skills

Technical assessment
Installation
Support
Servicing
Maintenance
De-installation
Troubleshooting
Medical equipment diagnosis
Communication
Time management
Independent work
Customer interaction

Location

Remote
New Jersey
Pennsylvania
Delaware

Work Type

Remote
Full-time

Experience Level

4 years of technical, clinical field service, technical internship or clinical customer support experience

Education Level

High School Diploma or equivalent
Bachelor’s degree in an Engineering discipline (Preferred)

Salary/Compensations

$60,000.00 - $90,000.00

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
EP Technologies offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms.
Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes.
Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees.
Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.

Equal Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.