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About the Role
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Responsibilities
- Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 1–2 years of work experience in customer/field service support, or a related technical field
- Ability to read and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
- Familiarity with hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- Extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height
- Lifting up to 35 lbs.
- Ability to distinguish between colors
- Working with electricity
- Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
- Use of hand and power tools
- Use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Skills
- Digital analytics
- Basic diagnostic techniques
- Preventative maintenance
- Corrective maintenance
- Electrical systems
- Vacuum systems
- Mechanical systems
- Plasma systems
- Hydraulic systems
- Gas systems
- Customer communication
- Reading electrical schematics
- Reading mechanical schematics
- Technical problem-solving
- Mechanical aptitude
- Pneumatics
- Hydraulics
- Electronics
- Vacuum
- Thermodynamics
- Hand tools
- Digital multimeters
- Written communication
- Verbal communication
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Location
- Malta, NY
Work Type
- Full time
- Assignee / Regular
- Travel: Yes, 25% of the Time
Experience Level
- 1–2 years of work experience in customer/field service support, or a related technical field
- 2–4 years of work experience in customer/field service support, or a related technical field
Education Level
- Associate degree
- Military technical training
- Field service experience
- Trade certification
Salary/Compensations
- $31.00 - $42.40
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Empowerment to push boundaries and learn every day
- Comprehensive benefits package
- Potential eligibility for other forms of compensation such as participation in a bonus and a stock award program
About the Company
- Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.
- The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips.
- Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry.
- The work we do together advances the world’s technology.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
- Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.