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About the Role
We are seeking a skilled Junior Business Analyst to join our growing Consulting team. This role is ideal for an early-career professional who enjoys solving problems, working with clients, analyzing data, and collaborating with experienced consultants to deliver meaningful business outcomes. You will gain hands-on exposure to utility operations, business transformation, project delivery, and consulting while building a foundation for a long-term career in the utility industry.
Responsibilities
- Participate in stakeholder interviews, workshops, and discovery sessions.
- Translate business needs into clear functional and non-functional requirements.
- Analyze business challenges and identify opportunities for process, operational, and technology improvements.
- Develop process maps, workflows, use cases, and other business analysis documentation.
- Support business case development and recommendations that help clients achieve measurable business outcomes.
- Contribute to utility transformation engagements involving areas such as AMI, MDM, CIS, customer experience and digital transformation, grid modernization, operational excellence, and strategic advisory services.
- Conduct gap analyses, research industry trends and emerging technologies, and support solution evaluations.
- Prepare presentations, reports, executive summaries, and other client-facing materials.
- Participate in client meetings and help coordinate activities across clients, vendors, and project teams.
- Support testing, validation, training, and business readiness activities.
- Collect and analyze business and operational data to identify trends, issues, and opportunities for improvement.
- Support the development of dashboards, KPIs, and performance reporting to inform client decision-making.
- Build strong relationships with clients and internal teams and contribute to knowledge sharing, continuous improvement, and innovation initiatives.
Requirements
- Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration, or a related discipline
- 1–3 years of relevant experience
- Experience in utilities, energy, municipal services, engineering consulting, or technology projects is considered an asset
- Experience gathering and documenting business requirements is considered an asset
- Experience with Power BI, data analysis, or reporting tools is considered an asset
- Proficiency with Microsoft Excel, PowerPoint, Word, and Teams
- Familiarity with process mapping tools such as Visio or Blueworks is considered an asset
- Understanding of Agile, Waterfall, or hybrid project delivery methodologies is considered an asset
- Understanding of AI and its potential applications and impacts within large organizations is considered an asset
- Ability to transform information into clear, actionable recommendations
- Ability to travel to client sites within North America
- Strong analytical and problem-solving skills
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical audiences
- Ability to manage multiple priorities in a fast-paced environment
- Conscientious and collaborative working style
- Ability to work effectively both independently and collaboratively
- Demonstrates initiative, curiosity, accountability, and a willingness to learn
- Comfortable working directly with clients and stakeholders
- Successful candidates must complete a SIN and passport verification and pass a police vulnerability check.
- Candidates must have current legal authorization to work in Canada or the U.S.
Skills
- Power BI
- Data analysis
- Reporting tools
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- Process mapping tools
- Visio
- Blueworks
- Agile
- Waterfall
- Hybrid project delivery methodologies
- AI
- Analytical skills
- Problem-solving skills
- Organizational skills
- Attention to detail
- Written communication skills
- Verbal communication skills
Location
- North America
Work Type
- Hybrid
- Flexible work environment
- Adaptable hours
Experience Level
- Junior
- 1-3 years
Education Level
- Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration, or a related discipline
Salary/Compensations
- $60,000 - $80,000 a year
Benefits
- Work-Life Balance
- Flexible work environment
- Adaptable hours
- Summer Hours Program
- Compressed workweek
- Upfront Vacation
- Birthday Day Off
- Comprehensive Wellness Support
- Employee Assistance Program
- Mental health resources
- Nutritional Health Coaching
- Career Growth
- Innovative Environment
- Competitive Compensation
- Comprehensive Benefits
- Generous health and dental coverage
- RRSP matching
- Parental Leave Top-Up
About the Company
- Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America.
- We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services.
- From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.
- At Util-Assist, our people are our power.
- We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble.
- Recognized as a Great Place to Work®, we offer rewarding, purpose-driven careers where you can grow, innovate, and make a real impact.
- Learn more at www.util-assist.com.
Equal Opportunity
- Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request.
- To request accommodation, please contact us at recruitment@util-assist.com.
- All accommodation requests will be handled confidentially.