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About the Role
KeyData Cyber is seeking an IAM Support Engineer – ETL & Data Modeling to provide Level 2 support for customer IAM programs. This role involves troubleshooting and resolving issues related to ETL, SQL, data integration, and data modeling, contributing to a global 24x7 support team. You will be instrumental in driving customer IAM program success by understanding and advocating for their needs.
Responsibilities
- Troubleshoot and resolve ETL, SQL, data integration, and data-related production issues within defined SLAs.
- Work with data modelling, data mapping, transformation, validation, and data quality to identify and resolve issues.
- Collaborate with connected application, infrastructure, and IAM teams to troubleshoot and resolve complex integration issues.
- Perform root cause analysis and implement solutions to minimize recurring issues and improve system performance.
- Manage incidents and escalations from Tier 1 support and service teams, ensuring timely resolution.
- Develop or enhance ETL processes, scripts, integrations, and data workflows as required.
- Maintain technical documentation and support knowledge-sharing across the Managed Services team.
- Participate in on-call, shift, and weekend support as required by the project.
- Enhance and customize existing connectors to optimize performance and functionality.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in ETL, data integration, data engineering, or data-focused application support.
- Strong hands-on experience with SQL, ETL processes, and data modelling.
- Experience troubleshooting complex data-related issues in production environments.
- Experience with data extraction, transformation, loading, data mapping, validation, and troubleshooting.
- Some experience working with IAM/Identity and Access Management concepts.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Knowledge of Unix/Linux basic administration/commands and Tomcat 9.0 is preferred.
- Strong understanding of ITIL processes and their application in a support environment.
- Excellent communication and collaboration skills.
- Experience with SailPoint IdentityIQ or other IAM platforms.
- SailPoint IdentityIQ certification.
- Experience developing or supporting SailPoint connectors/plugins.
- Experience with scripting languages such as Java, BeanShell, or PowerShell.
- Experience supporting enterprise IAM applications and integrations.
Skills
- ETL
- SQL
- Data Integration
- Data Modeling
- IAM
- Identity and Access Management
- Unix/Linux
- Tomcat 9.0
- ITIL
- Java
- BeanShell
- PowerShell
- SailPoint IdentityIQ
Location
- Canada
- Toronto Office
Work Type
- Full-Time
- Onsite 5 days a week
Experience Level
- 3+ years of experience
Education Level
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Salary/Compensations
- CAD $52,000 – $70,000
Benefits
- Bonus program
About the Company
- At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.
- With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.
- We deliver comprehensive solutions across IAM domains, including: Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management) and Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.
- At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.
Equal Opportunity
- Our culture is built on respect, inclusion, and equal opportunity for everyone.
- If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition , and we will make all reasonable efforts to accommodate your request.