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About the Role

We are looking for an experienced Network Planning Analyst to join our Network Planning and Strategy team. This role will analyze current and future demand, evaluate capacity and skill coverage, identify gaps, and translate business needs into actionable staffing requirements. We seek someone passionate about mental healthcare and eager to contribute to our mission of making therapy accessible to everyone.

Responsibilities

Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.
Identify and communicate trends that may impact future demand, capacity, or resource needs.
Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.
Compare forecasted and actual results to identify variances and continuously improve planning assumptions.
Conduct capacity-to-volume and gap analyses to identify areas of excess capacity, constraints, and emerging needs.
Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.
Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.
Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.
Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.
Build analytical models and reporting tools that improve visibility into volume, capacity, staffing requirements, and operational performance.
Monitor real-time queue performance, identify emerging service or capacity risks, and recommend or coordinate remediation actions to restore performance.
Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.
Continuously improve reporting processes, data visibility, and analytical tools.
Translate complex analysis into clear, actionable insights and recommendations for business leaders.
Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.

Requirements

3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.
Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.
Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis.
Experience conducting gap analysis and developing scenarios or what-if models.
Strong experience generating operational reports and translating data into actionable insights.
Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions.
Experience creating presentations and communicating analytical findings to business and leadership audiences.
Strong written and verbal communication skills.
Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment.

Skills

Looker
Google Sheets
Microsoft Excel
Forecasting
Capacity planning
Staffing requirements
Demand analysis
Gap analysis
Scenario modeling
Operational reporting
Data analysis
Problem-solving
Presentation skills
Written communication
Verbal communication
Tableau
Power BI
Mode

Location

Remote

Work Type

Remote First Environment

Experience Level

3-5 years

Salary/Compensations

$85,000 - $105,000

Benefits

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO
Free access to Talkspace products for you and one household member
Access to a friends and family discount

About the Company

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.
Our mission is to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
We are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable.
Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price.

Equal Opportunity

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce.
We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team.
Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.