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About the Role
Classic is seeking a motivated Travel Sales Specialist to help individuals and groups create unforgettable travel experiences. This role requires a passion for travel, excellent customer service skills, and in-depth knowledge of destinations and travel services. You will assist travelers in planning and booking trips, providing excellent customer service and facilitating the booking process.
Responsibilities
- Provide exceptional customer service by understanding and addressing customers' travel needs, preferences, and budgets.
- Stay up to date with travel trends and destination information, including cultural, historical, and recreational activities, to make personalized recommendations to customers.
- Be well-informed about travel packages, flight options, accommodation choices, travel insurance, and other related services offered by the company.
- Create customized travel itineraries that cater to the unique preferences and interests of individual customers or groups.
- Create, change, and cancel pre-travel reservations.
- Manage the booking process, including flights, accommodations, and activities.
- Ensure all reservations are accurate and meet customers' requirements.
- Help customers find travel options that align with their budgets and provide cost-effective recommendations.
- Promote and upsell various travel services and products, such as travel insurance, guided tours, and excursions.
- Address any issues or concerns that may arise and provide solutions to ensure customer satisfaction.
- Maintain communication with customers to gather feedback and build lasting relationships.
- Cultivate and nurture strong relationships with key clients, partners, and stakeholders.
- Act as the primary point of contact for strategic accounts.
- Proactively engage with existing clients to understand their needs, preferences, and challenges.
- Stay ahead of industry trends, competitor activities, and emerging market opportunities.
- Use market knowledge to inform strategic decisions and capitalize on market gaps.
- Leverage market insights to tailor offerings to client needs and preferences.
- Set and exceed ambitious sales targets, consistently delivering a top-tier performance that contributes to the company's growth and success.
- Utilize advanced computer skills, including proficiency in PowerPoint, PLEX, Executer, Word, Excel, and Outlook.
- Work in the Plex software program to manage client bookings.
Requirements
- A degree in tourism, hospitality, or a related field is a plus.
- Strong knowledge of travel destinations, airlines, hotels, and travel products is essential.
- Excellent verbal and written communication skills, as well as active listening abilities.
- A customer-centric approach with a focus on meeting customer needs and ensuring satisfaction.
- Proven sales and negotiation skills, with a track record of meeting or exceeding sales targets.
- Familiarity with travel booking systems and software is an advantage.
- Ability to handle unexpected challenges and resolve issues effectively.
- Willingness to work flexible hours, including evenings and weekends, to accommodate customer schedules.
- Ensure all travel arrangements are accurate and well-organized.
- Must be able to work in an exciting, fast-paced, structured call center environment.
- Must be motivated, team-oriented, and able to work flexible hours.
- Convert an average of 10% of calls to paid bookings per pay period (may vary by pay period).
- Accept and handle an average of 2.0 calls per hour each pay period.
Skills
- Sales
- Travel
- Customer Service
- Destination Knowledge
- Itinerary Planning
- Booking Coordination
- Budget Management
- Upselling
- Problem Resolution
- Client Relationship Management
- Market Research
- Sales Performance
- Computer Skills
- PowerPoint
- PLEX
- Executer
- Word
- Excel
- Outlook
- Negotiation
- Adaptability
- Attention to Detail
Location
- Virtual
Work Type
- Full-Time Employment
- 40+ hours per week
Experience Level
- Depending on Experience
Education Level
- Degree in tourism, hospitality, or a related field is a plus
Salary/Compensations
- $ hourly
- Bonus incentive
Benefits
- Medical
- Dental
- Vision
- 401K
- Life Insurance
- LTD
- STD
About the Company
- Classic Vacations provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
- This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment.
- All your information will be kept confidential according to EEO guidelines.
Equal Opportunity
- EEOE/M/F/Vet/Disabled