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About the Role
SumUp Consumer is seeking an individual to provide sharp, reliable insight into how people discover, adopt, and use the product, and how that behavior translates into business outcomes. This role will be the go-to person for leadership, providing an honest read of the business and influencing real product and commercial decisions with data analysis.
Responsibilities
- Shape commercial decisions by owning the SumUp Consumer KPI framework end-to-end.
- Define key metrics, their measurement, and their connection to customer behavior and commercial outcomes.
- Evaluate growth quality, including CAC, source attribution, channel performance, and downstream customer value.
- Integrate fraud, abuse, and economic loss considerations into customer, channel, and market assessments.
- Drive product decisions by diagnosing customer drop-off points and identifying behaviors that drive repeat usage, retention, and lifetime value.
- Design and analyze A/B tests and product experiments to assess customer and commercial impact.
- Assist Product Managers in sizing opportunities and evaluating feature outcomes.
- Act as an independent analytical partner to Consumer leadership, Product, Growth, Finance, and Risk teams.
- Proactively surface trends, risks, and opportunities.
- Challenge assumptions, metric definitions, and interpretations constructively.
- Build trusted reporting and enable self-service for routine questions.
- Utilize AI and LLM-assisted techniques to accelerate analysis and insight generation.
Requirements
- Formulate independent views on business issues and recommend actions, not just report findings.
- Demonstrated experience influencing senior stakeholders with data, including changing decisions or assumptions.
- Understanding of digital consumer product economics (acquisition, activation, retention, churn, CLV, unit economics).
- Fluency in product analytics (funnel, cohort, segmentation, behavioral analysis).
- Strong SQL skills for querying, analyzing, and validating data in cloud data warehouses (e.g., Snowflake, BigQuery).
- Experience with visualization tools (e.g., Tableau, Looker, Power BI) for building stakeholder-reliant reporting.
- Ability to translate ambiguous questions into structured analyses and communicate clearly to diverse audiences.
- Prioritization based on business impact and ability to manage multiple stakeholders and workstreams.
Skills
- SQL
- Data Visualization (Tableau, Looker, Power BI)
- Product Analytics
- A/B Testing
- Data Analysis
- Stakeholder Management
- Communication
- AI/LLM techniques
- Consumer Fintech (preferred)
- Growth/Marketing Analytics (preferred)
- Customer Lifetime Value Modeling (preferred)
- Experimentation Design (preferred)
- dbt (preferred)
- Python/R (preferred)
Location
- London Bridge, UK
Work Type
- Office-first
Experience Level
- Mid-level
Benefits
- Virtual Stock Option programme
- 28 days of paid leave plus bank holidays and special leaves
- Annual L&D budget
- Private health insurance (including optical and dental)
- Salary-sacrifice commuter benefits
- Retirement scheme (SumUp matches 7% when you contribute 5%)
- Life insurance (2x salary)
- 1-month sabbatical after 3 years of service
- Referral Bonus
About the Company
- SumUp empowers small businesses globally with simple and affordable tools to thrive.
- Over 4 million businesses in 37 markets rely on SumUp for payments, finance, and customer relationships.
- The company has over 3,000 employees from over 90 nationalities.
- SumUp fosters global collaboration, an innovative mindset, inclusivity, and a continuous learning culture.
- The company strives to create an environment where everyone belongs and feels supported.
Equal Opportunity
- SumUp is an Equal Employment Opportunity employer.
- The company actively seeks and embraces diversity.
- Hiring and employment decisions are not based on race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other protected basis.
- Harassment of any form is strictly prohibited.