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About the Role

The Senior Replication Manager leads the Community First! Replication Team, overseeing daily operations, execution, and performance. This role is responsible for the program's budget, offerings, partner relationships, and team, ensuring organizations are well-supported and the program grows sustainably. It requires an entrepreneurial approach to growing revenue and impact, developing business strategies, evaluating offerings, strengthening partnerships, and expanding the reach of the Community First! Model. The role partners closely with the Director of Innovation and Replication.

Responsibilities

Own the Replication program's revenue and expense budget.
Communicate and collaborate with the Director of Innovation and Replication on resource needs.
Determine and own the smooth execution of program offerings, including training and education events (virtual & in-person) for replicating organizations and MLF subject matter experts.
Monitor, maintain, and report on program performance and metrics.
Initiate, manage, support, and report on replication-related projects.
Provide tours of Community First! Village as needed, confidently representing and explaining the Community First! Model to prospective and current replication partners.
Develop and execute a business development strategy that grows both revenue and impact for the Replication program, bringing an entrepreneurial approach to identifying and pursuing new opportunities.
Evaluate, recommend, and manage the program's business model(s) - including licensing, membership, and other structures - to support sustainable program growth.
Set pricing and positioning strategy for the Replication Pathway's offerings and resources.
Promote and market program offerings to prospective and current replication partners, ensuring messaging communicates the value of the Community First! Model while protecting the proprietary components that support paid offerings.
Own portfolio and account management across the full base of replication partners, segmenting and prioritizing accounts by tier, need, and opportunity while ensuring relationship health, retention, and opportunities for expanded engagement.
Partner with the Director of Innovation and Replication, and legal/compliance resources as needed, on licensing agreements and intellectual property and brand protection.
As the team grows, define partner tiers and account assignment structure across the team.
Directly supervise and mentor direct reports, currently including the Senior Content Management Specialist and the Replication Steward, with additional roles to be added as the team grows.
Hire, onboard, and train new full-time staff.
Establish clear goals and performance expectations with direct reports; conduct regular check-ins.
Manage performance, providing ongoing coaching and feedback along with formal performance reviews.
Support the professional growth and development of team members.
Assign and prioritize day-to-day workload and scheduling across the team, including staffing of events and training commitments.
Foster a collaborative, mission-driven team culture aligned with MLF's core values.
Address performance or conduct concerns in partnership with direct supervisor and People Operations as needed.
Partner with the Senior Content Management Specialist to determine and shape program content offerings.
Ensure fidelity to MLF's Community First! philosophy, vision, values, and model as the program grows and evolves.
Embody and model the Community First! culture and values, professionally representing MLF when communicating internally and externally.
Present, facilitate, and lead project, customer, and internal meetings.
Other duties and responsibilities as needed.

Requirements

Undergraduate degree in Nonprofit Management, Business Administration, or equivalent combination of education and experience.
5+ years of relevant professional experience.
3+ years of formal supervisory or people management experience.
3+ years of business development, sales, or marketing experience, ideally including experience in the for-profit sector.
Experience with project-based budgeting and/or a finance background.
Experience leading programs and projects from planning through execution.
2+ years of business development, sales, or marketing experience.
Highly proficient in the use of various technology and apps including Microsoft 365, Asana, Zoom, etc.
Excellent professional written, verbal, and visual communication skills, including public speaking and presentation skills, with the ability to represent MLF externally.
Excellent organizational skills and attention to detail, with the ability to manage multiple projects, priorities, and deadlines.
Demonstrates initiative and follow-through on projects.
Ability to communicate and collaborate effectively with internal and external stakeholders.
Commitment to MLF's mission and the Community First! Model.
Must have a valid driver's license.
7+ years of relevant work experience (preferred).
5+ years of formal supervisory or people management experience (preferred).
Understanding of different business models (e.g., licensing, membership, subscription) and the ability to apply and adapt them in a mission-driven context (preferred).
Experience developing pricing strategy and market positioning for a product, service, or program (preferred).
Experience with portfolio management and account management, including segmenting and prioritizing a base of accounts or partners (preferred).
Working understanding of intellectual property and brand protection principles, and how to apply them when marketing a proprietary model or offering (preferred).
Entrepreneurial mindset, with a demonstrated track record of growing a program, product line, or business unit (preferred).
Demonstrated proficiency with Salesforce or an equivalent CRM (preferred).
Experience partnering cross-functionally on content strategy or development (preferred).
Experience working in a nonprofit or other mission-driven organization (preferred).
Occasional travel required, approximately 2-4 times per year, to partner sites, conferences, or speaking engagements.

Skills

Nonprofit Management
Business Administration
Program Management
Budget Management
Business Development
Sales
Marketing
Project Management
Public Speaking
Presentation Skills
Organizational Skills
Attention to Detail
Collaboration
Microsoft 365
Asana
Zoom
Salesforce (preferred)
CRM
Content Strategy
Intellectual Property Principles
Brand Protection Principles

Location

Austin, TX

Work Type

Full-time
Exempt
Onsite

Experience Level

Senior
5+ years of relevant professional experience
3+ years of formal supervisory or people management experience
3+ years of business development, sales, or marketing experience
2+ years of business development, sales, or marketing experience
7+ years of relevant work experience (preferred)
5+ years of formal supervisory or people management experience (preferred)

Education Level

Undergraduate degree in Nonprofit Management, Business Administration, or equivalent combination of education and experience

Benefits

Day one 100% Employer paid, Health, Dental, Vision, Life, STD & LTD Insurance
Generous Paid Time Off & Holiday Pay
Matching 401(k) Retirement Plan
Corporate Discount Program
Professional Development Opportunities
Employee Assistance Program
Paid Parental Leave
Wellness Partnership Benefits

About the Company

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998.
Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works.
Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness.
MLF is embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.
MLF is a Christian faith-based nonprofit whose ideals and philosophy come directly from the Gospel of Jesus Christ.
MLF's vision is to empower communities into a lifestyle of service with the homeless.
MLF's mission is to provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
MLF's goals include transforming the way people view the stereotype of those who find themselves homeless, reconnecting the homeless to self, family and community, helping the chronically homeless rediscover and utilize their God-given talents to do purposeful work, connecting human to human, heart to heart through the fellowship of food and hospitality, and inspiring people into a lifestyle of abundance by giving their best first.
MLF's belief statements center on the belief that homelessness is the result of a profound, catastrophic loss of family.
MLF is committed to fostering a culture that prioritizes relational connection.
MLF's core values are Faith, Humility, Generous Spirit, and Integrity.

Equal Opportunity

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.