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About the Role

The Sales Manager will be responsible for the sales and revenue generating efforts with emphasis on attaining the hotel goals of maximum revenue and profit while providing the guest with the highest level of quality service.

Responsibilities

• Meet or exceed pre-determined booking goals for guest room revenue.
• Meet or exceed budgeted costs and revenue on a monthly average.
• Negotiate with supervision on individual groups within established guidelines while maintaining overall revenue goals.
• Handle inquiry calls and monitor the efficient flow of paperwork for confirming group details.
• Play a major role in business development and market demands, adapting to new strategies based on market conditions.
• Compile lists of prospective clients using information from the internet, business directories, and other sources.
• Make in-person sales calls to potential clients at their place of business.
• Entertain potential clients on site as determined by management.
• Utilize qualified account reports during sales visits with potential clients.
• Monitor pricing, service levels, facilities, and group activities at competitive facilities.
• Evaluate potential business for profitability and overall benefit to the hotel.
• Coordinate Sales group functions, including accurate and timely preparation of Sales Contracts and Group Resumes.
• Follow up on the progress of booked groups to ensure maximum occupancy.
• Follow up on bookings and solicit repeat business.
• Participate in the RFP process for the hotel.
• Meet and greet clients upon arrival and visit with clients daily when in-house.
• Obtain, detail, document, and route all necessary information on definite groups, including billing, credit applications, rooming lists, and VIP arrangements.
• Develop new business by obtaining accounts from competition, lateral development of existing accounts, and contacting new customers.
• Coordinate and participate in monthly sales blitzes.
• Maintain and develop 3rd party group booking sites.
• Assist in maintaining digital marketing, social media campaigns, and website initiatives.
• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible.
• Contribute to great guest satisfaction scores.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Possess strong knowledge of all hotel features and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure communication between team members is clear, honest, and professional.
• Exhibit a 'Can Do' attitude, willing to stretch beyond traditional role.
• Work together to create a welcoming environment for guests and a positive workplace.

Requirements

• Sales experience in hospitality or a related field.
• Professionally well-connected in the local market.
• Must have a positive attitude and willingness to learn.
• Possess highly developed verbal & written communication skills.
• Ability to influence others, negotiate, provide friendly service, and possess professional selling skills.
• Must be able to work independently and simultaneously manage multiple tasks.
• Must have attention to detail, meet deadlines, and demonstrate strong organization and presentation skills.
• Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Regularly required to inspect and visually observe details at close range and from long range.
• Frequently walking around the property to give tours of the building.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, procedure manuals, newspapers, periodicals, journals, and manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to read and interpret business records and statistical reports in English.

Skills

• Sales
• Revenue Generation
• Guest Relations
• Communication
• Negotiation
• Business Development
• Market Analysis
• Client Relationship Management
• Digital Marketing
• Social Media Campaigns
• Website Initiatives
• Organization
• Presentation Skills

Location

• Atlanta Downtown

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Bachelor's or Associate's degree preferred

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award.
• MCR is a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.