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About the Role
The Sales Manager will be responsible for sales and revenue generation, focusing on achieving hotel goals for maximum revenue and profit while delivering the highest level of quality service to guests.
Responsibilities
- Meet or exceed pre-determined booking goals for guest room revenue.
- Meet or exceed budgeted costs and revenue on a monthly average.
- Negotiate with supervision on individual groups within established guidelines while maintaining overall revenue goals.
- Handle inquiry calls promptly within the business day.
- Monitor the efficient flow of paperwork for confirming group details to the client.
- Play a major role in business development and market demands.
- Adapt to new strategies based on market conditions.
- Compile lists of prospective clients for sales leads using various sources.
- Make in-person sales calls to potential clients at their place of business regularly.
- Entertain potential clients on-site as determined by management.
- Utilize qualified account reports during sales visits with potential clients.
- Monitor pricing, service levels, facilities, and group activities at competitive facilities.
- Evaluate potential business for profitability and overall benefit to the hotel.
- Complete coordination of Sales group functions.
- Prepare detailed Sales Contracts and Group Resumes to ensure client understanding of products and services.
- Follow up on the progress of booked groups to ensure maximum occupancy.
- Follow up on bookings and solicit repeat business.
- Participate in the RFP process for the hotel.
- Meet and greet clients upon arrival and visit with them daily when in-house.
- Obtain, detail, document, and route all necessary information on definite groups.
- Develop new business by obtaining accounts from competition, lateral development of existing accounts, and contacting new customers.
- Coordinate and participate in monthly sales blitzes.
- Maintain and develop 3rd party group booking sites.
- Assist in maintaining digital marketing, social media campaigns, and website initiatives.
- Greet guests happily upon arrival and throughout their stay with a smile.
- Use guests’ names whenever possible.
- Contribute to great guest satisfaction scores.
- Handle challenging guest situations with hospitality and a sense of urgency.
- Maintain strong knowledge of all hotel features and amenities.
- Be aware of and support all groups and events at the hotel.
- Understand relevant technology for the role.
- Answer all incoming calls with friendly service using the approved greeting.
- Ensure communication between Team Members is clear, honest, and professional.
- Demonstrate a willingness to stretch beyond traditional role to meet business and guest needs.
- Work together to create a welcoming environment for guests and a positive workplace.
Requirements
- Sales experience in hospitality or a related field.
- Professionally well-connected in the local market.
- Must have a positive attitude and willingness to learn.
- Possess highly developed verbal & written communication skills.
- Ability to influence others, negotiate, provide friendly service, and possess professional selling skills.
- Must be able to work independently and simultaneously manage multiple tasks.
- Must have attention to detail, meet deadlines, and demonstrate strong organization and presentation skills.
- Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
- Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
- Regularly required to inspect and visually observe details at close range and from long range.
- Frequently walking around the property to give tours of the building.
- Ability to read, write, understand, and communicate effectively in English.
- Ability to read and interpret documents in English.
- Ability to write routine reports, correspondence, business letters, summaries, and reports in English.
- Ability to speak effectively in English before groups.
- Ability to read and interpret business records and statistical reports in English.
Skills
- Sales
- Revenue Generation
- Guest Relations
- Communication
- Negotiation
- Organization
- Presentation
- Business Development
- Market Analysis
- Digital Marketing
- Social Media Campaigns
- Website Initiatives
Location
- Minneapolis, MN
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Bachelor's or Associate's degree preferred
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award.
- MCR is a recipient of the Hilton Legacy Award for Top Performer.
- MCR won multiple awards for the TWA Hotel at New York’s JFK Airport, including Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.