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About the Role

Accenture Federal Services is seeking a Content Designer to shape the future of a federal client's website by developing and executing a robust content strategy for digital products. You will use your deep knowledge of human-centered design in collaboration with cross-functional teams to develop clear, audience-focused content and roadmaps that guide users smoothly through products while adhering to mission goals, policy standards, and user needs.

Responsibilities

Design clear, action-oriented, and plain-language content for complex digital workflows involving sensitive or transactional data.
Identify areas for improvement and create detailed roadmaps for refreshing digital products, ensuring alignment with user needs and organizational objectives.
Gather requirements, facilitate client discussions, and conduct content reviews to drive programmatic improvements.
Leverage expertise in SEO, GEO, AEO, and user experience to inform strategy and recommendations.
Support user testing efforts, using insights to validate proposed changes and enhance the user journey.
Collaborate with interaction and service designers, providing guidance on content strategy and supporting visual and structural updates.
Ensure content adheres to accessibility standards, inclusive language practices, and compliance-driven constraints.

Requirements

Bachelor’s degree in marketing, Digital Marketing, Communications, or a related field; or equivalent experience.
5+ years of experience as a content strategist or content marketer.
5+ years of experience crafting content for digital products or services in consulting, in-house, or agency environments.
Exceptional writing, editing, and storytelling skills with a focus on creating topical authority.
Proficiency in content management systems (CMS) and SEO (site structure, schema markup) combined with knowledge of how AI models retrieve information.
Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure.
Strong understanding of digital marketing channels and best practices.
Experience partnering closely with product, legal, compliance, and engineering to ensure content accuracy and implementation integrity.
Ability to communicate design intent and tradeoffs clearly to diverse stakeholders, including non-design audiences.
Provide a writing sample.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Skills

Human-centered design (research, conceptual design, prototyping, testing)
SEO
GEO
AEO
User experience
Content management systems (CMS)
Schema markup
AI models
Microcopy
Guidance patterns
Progressive disclosure
Digital marketing channels
Accessibility standards
Inclusive language practices
Client-facing or consulting roles
Service design
Journey mapping
Omni-channel government services
Data-informed design
Analytics
Voice of the Customer tools

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

5+ years of experience as a content strategist or content marketer
5+ years of experience crafting content for digital products or services

Education Level

Bachelor’s degree in marketing, Digital Marketing, Communications, or a related field; or equivalent experience.
Relevant Master’s Degree

Salary/Compensations

$90,300—$174,400 USD

Benefits

Hands-on experience
Certifications
Industry training
Wide variety of benefits

About the Company

At Accenture Federal Services, our purpose is to help the US federal government make the nation stronger and safer and life better for people.
Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Accenture Federal Services is a technology company within global Accenture.
Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive.
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people.
We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity.
As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.
This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Federal Services is an Equal Employment Opportunity employer.
Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.