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About the Role

The Community and Donor Support Associate provides timely, accurate, and courteous service to BTPM's members, donors, and the broader community. This role responds to inquiries related to donations, programming, and general questions about the organization. Responsibilities include gift processing, data entry, and CRM database maintenance, as well as assisting with administrative aspects of on-air fundraising campaigns.

Responsibilities

Provide timely, thorough, and courteous service to BTPM members, donors, and community members by phone, email, and other forms of communication, addressing questions related to donations, programming, and the organization
Actively stay informed about organizational updates, programming, and relevant industry trends to ensure accurate and current information is provided
Process and reconcile daily gift transactions, ensuring accuracy of source documents and maintaining up to date donor information in designated platforms
Execute scheduled database processes and distribute resulting files to internal and external stakeholders.
Support on air pledge drives by loading break codes and gifts, preparing tally sheets, testing volunteer stations, monitoring incoming pledges, entering and verifying pledge data, and completing and distributing campaign results
Assist members and donors with follow up questions related to their pledges and donations
Maintain confidentiality when handling personal and donor information, including masking sensitive data as requested or appropriate

Requirements

High school diploma or equivalent; additional computer training or related coursework preferred
Demonstrated experience in an office environment with administrative/clerical responsibilities; nonprofit setting a plus
Demonstrated experience in customer service with the ability to interact effectively with a variety of individuals using various methods of correspondence
Good mathematics and analytical ability
Strong verbal and written communication skills; friendly, helpful and supportive demeanor
Well-organized with the ability to prioritize tasks and work efficiently
Strong attention to detail and accuracy
Strong computer skills with programs like Microsoft Office (specifically Excel), project management platforms (e.g. Asana), and customer relationship management (CRM) systems; Salesforce experience a plus
Authorized to work in the U.S.

Skills

Microsoft Office (specifically Excel)
Project management platforms (e.g. Asana)
Customer relationship management (CRM) systems
Salesforce

Location

Hybrid

Work Type

Part-time
Hourly

Experience Level

Entry Level

Education Level

High school diploma or equivalent

Salary/Compensations

$16 to $18.15/hr

Benefits

Sick time (accrued)
Employee Assistance Program
Retirement Plan with 7.5% employer match (based on eligibility)
Free parking

About the Company

Buffalo Toronto Public Media is your local source for television and radio - BTPM PBS, BTPM PBS KIDS, BTPM Create, BTPM NPR, BTPM Classical, and BTPM The Bridge!
We reach Western New York and Southern Ontario and can be streamed from your favorite device.
Engaging our communities through exploration and entertainment-everywhere.
We are proud of our culture and promote a realistic balance of both work and personal life.

Equal Opportunity

Buffalo Toronto Public Media is an Equal Opportunity Employer committed to a culture of belonging and inclusion.