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About the Role
Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels.
Responsibilities
- Accepts and validates sales order by checking references and validating relevant information.
- Supports Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
- Manages manual order creation for complex projects, including milestone delivery and billing schedules.
- Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
- Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
- Processes customer orders accurately and promptly to ensure timely delivery.
- Maintains a clean order book, ensuring no old open orders.
- Monitors order status and communicates updates to customers and relevant stakeholders.
- Resolves order-related issues and discrepancies to maintain customer satisfaction.
- Reports monthly the order receipts, deliveries, sales and stock levels.
- Manages customer master data.
Requirements
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
- Experience in order management or supply chain operations, with a focus on customer service and order processing.
- Experience in Continuous improvement or Problem solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.
Education Level
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
Benefits
- Coaching and mentoring
- Continuous learning opportunities
- Supportive and challenging work environment
About the Company
- Through bold discovery and cutting-edge innovation, Signify leads an industry that is vital for the future of our planet: lighting.
- Signify is a leader in connected lighting and the Internet of Things, breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
- Signify has an incredible 125+ year legacy and is working toward bolder sustainability goals.
- Signify has a culture of continuous learning, creativity, and commitment to diversity and inclusion.
- Signify has a global workforce present in 70+ countries.
- Signify is dedicated to creating an inclusive environment where every voice is heard and valued.
Equal Opportunity
- Commitment to diversity and inclusion empowers you to grow your skills and career.
- Dedicated to creating an inclusive environment where every voice is heard and valued.