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About the Role
The Travel Consultant, known internally as a Global Connection Officer (GCO), is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast. Your mission is to connect with travellers and agency partners, recommending and selling the right trips based on their unique needs. This role is integral to our community, and we seek candidates excited to foster an exceptional in-office culture.
Responsibilities
- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G experience for our travellers
- Connect with prospective travellers both over the phone and via email
- Ask the right questions to ascertain the needs of each unique traveller
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience
- Ensure the use of correct booking processes and procedures to minimise risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values
- Make meaningful connections with both the global team, but also your travellers
Requirements
- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- Fluent in both German & English, both written and verbal
- A love of sales and travel
- Experience using a GDS system, preferable but not necessary
- Superior selling skills & exceptional customer service skills are required
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
Skills
- Sales
- Customer Service
- Problem Solving
- Communication
- Travel Sales
- GDS System Experience (preferred)
- German Language Proficiency
- English Language Proficiency
Location
- London
Work Type
- Hybrid
- Occasional weekend work required
Experience Level
- Minimum 1 year front-line sales experience
Benefits
- Competitive Total Rewards Package
- Exclusive travel perks
- Additional days off
- Birthday off
- Vacation time
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
About the Company
- G Adventures is one of the world’s leading small group travel companies.
- We believe that travel isn’t just about where you go — it’s about how it changes you.
- For the last 35 years, we’ve set out to do things differently.
- Our DNA (or GNA) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated.
- This is the kind of place where you can spread your wings and truly grow into your role.
- You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Equal Opportunity
- G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.